Senior Field Application Engineer

Supermicro; India; On-site; INR 1,800,000 - 3,800,000; Full time

Job summary

Supermicro is seeking a skilled Senior Pre-Sales Engineer to work with customers on data center, server, and networking solutions. You will collaborate with sales teams, map customer requirements, and provide technical leadership during pre-sales and implementation phases.

Travel up to 30% and hands-on onsite support are required. The role emphasizes strong communication, system architecture knowledge, and cross-functional coordination with engineering teams to deliver optimized solutions for

Qualifications

• Bachelor’s or master’s degree in engineering (CS/CE/EE preferred).
• 8+ years in compute/storage server or data center/IT infrastructure.
• Strong communication and business sense.
• Experience with x86 and GPU-based server architectures.
• Familiarity with firmware, Linux, Windows and virtualization.

Responsibilities

• Collaborate with sales to map customer requirements and provide optimized technical solutions.
• Provide technical leadership in pre-Sales and oversee implementations.
• Engage with customer technical teams and build trust.
• Lead field investigations and problem resolution with multi-discipline engineers.
• Visit onsite facilities to enable integration and conduct data center audits.
• Travel up to 30% as required.

Skills

Strong communication skills

Business sense

Leadership in investigations

Experience with compute/storage server

Onsite problem solving

Education

Bachelor’s or Master’s in Engineering (CS/CE/EE preferred)

Tools

Firmware

Linux

Windows

Virtualization platforms

Job description

Job Description:

Job Req ID: 29012

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Essential Duties and Responsibilities:

• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions
• Provides technical leadership in pre-Sales and oversee implementation of such solutions
• Effectively engage with customers’ technical team, gain and maintain trust
• Highly technical problem solver who understands system architecture, hardware and software interaction
• Should possess basic HW debug skills and be capable of performing hands-on activities onsite
• Manage and lead the teams during investigation and resolution of problems in the field
• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
• Develop and review systems solutions, technical bid responses and presentations
• Work cross-department to ensure customer satisfaction and timely resolution of issues
• Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
• Ability to present the corporate brand, product messaging and solutions to customers
• Visit on-site facilities and operations to enable solution integration and issue resolution
• Provide support for on-site data center audits and surveys
• Some travel required (up to 30%)

Qualifications:

• Bachelor’s or master’s degree in engineering discipline; computer science, computer engineering or electrical engineering is preferred
• Strong experience with data center infrastructure and comprehensive knowledge of data center facilities are a plus
• Strong experience in networking topology and architecture is a plus
• Excellent communication skills and business sense required
• Minimum 8 years related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired
• Strong background and experience with x86 and GPU-based server architecture
• Solid HW system expertise and diagnostics skills
• Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus
• Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines
• Individuals must be able to work effectively in a high-pressure environment

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.