Senior Field Application Engineer

Super Micro Computer Spain, S.L.; Delhi; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Super Micro Computer Spain, S.L. is seeking an experienced technical leader in Delhi to work closely with sales teams and address customer requirements with optimized solutions. The ideal candidate will have a strong background in data center infrastructure and x86 and GPU-based architecture with at least 8 years of relevant experience.

The role involves engaging with customers, managing technical investigations, and ensuring overall customer satisfaction while leading a team of engineers. This position includes site visits and some travel requirements.

Qualifications

• Minimum 8 years related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired.
• Strong experience with data center infrastructure and comprehensive knowledge of data center facilities is a plus.
• Familiarity with firmware and HW debugging skills is preferred.

Responsibilities

• Works closely with sales and extended teams to provide technical solutions.
• Engages with customers’ technical team to maintain trust.
• Leads teams in investigation and resolution of problems.

Skills

Technical leadership

Customer engagement

System architecture understanding

Problem-solving

Technical communication

Education

Bachelor’s or master’s degree in engineering discipline

Tools

Linux

Windows

Virtualization platforms

Job description

Essential Duties And Responsibilities

• Works closely with the sales and extended teams to map end‑user customer business, partner requirements and provide most optimized technical solutions
• Provides technical leadership in pre‑Sales and oversees implementation of such solutions
• Effectively engages with customers’ technical team, gains and maintains trust
• Highly technical problem solver who understands system architecture, hardware and software interaction
• Possesses basic HW debug skills and is capable of performing hands‑on activities onsite
• Manages and leads teams during investigation and resolution of problems in the field
• Has a good understanding of firmware, drivers, OS, applications and their interaction that can cause system issues
• Develops and reviews systems solutions, technical bid responses and presentations
• Works cross‑department to ensure customer satisfaction and timely resolution of issues
• Builds and demonstrates proof‑of‑concept that meets or exceeds customer business needs
• Presents the corporate brand, product messaging and solutions to customers
• Visits on‑site facilities and operations to enable solution integration and issue resolution
• Provides support for on‑site data center audits and surveys
• Supports some travel required (up to 30%)

Qualifications

• Bachelor’s or master’s degree in engineering discipline; computer science, computer engineering or electrical engineering is preferred
• Strong experience with data center infrastructure and comprehensive knowledge of data center facilities is a plus
• Strong experience in networking topology and architecture is a plus
• Excellent communication skills and business sense required
• Minimum 8 years related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired
• Strong background and experience with x86 and GPU‑based server architecture
• Solid HW system expertise and diagnostics skills
• Familiarity with firmware, Linux, Windows and virtualization platforms is a plus
• Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines
• Individuals must be able to work effectively in a high‑pressure environment

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.