Service Engineer

Supermicro; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Supermicro is seeking a talented service engineer to provide high-level customer service and support our global service network. The role requires flexible hours, including nights and weekends, travel to customer sites, and hands-on repair of defective parts or systems.

You will offer frontline technical direction, assist with installations, servicing, and repairs of complex equipment, and collaborate with managers to develop service programs and train new engineers in data center operations.

Qualifications

• Bachelor’s degree or equivalent professional experience in a computer-related field.
• Minimum of three years of relevant work experience.
• Hands-on experience with servers (various brands).
• Strong hardware diagnostics skills and BIOS/UEFI/DOS familiarity.
• Windows and Linux environments experience is a plus.
• Proven on-site customer service experience and problem solving.

Responsibilities

• Deploy, maintain, and troubleshoot servers and network equipment in data centers.
• Diagnose issues with replaceable components in GPU systems.
• Provide Linux support when needed and handle escalations promptly.
• Train and share knowledge with engineers and teams.
• Travel to data centers to address issues and deliver hands-on training.
• Produce reports on data center operations and performance.

Skills

Server hardware

Linux knowledge

Windows environments

Technical communication

Time management

On-site support

Education

Bachelor’s degree in computer-related field

Tools

PXE

BIOS/UEFI/DOS

Job description

About Supermicro

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary

Supermicro is seeking a talented service engineer to play a key role in providing our customers with high level customer service, supporting our global service network and helping build a world class field engineering organization. This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests, diagnose problems, travel to customer site, repair and replace defective parts or system(s). As a Service Engineer, you provide the front line technical direction, advice and support to customers in the operation and maintenance of complex Supermicro's products. You will also occasionally assist with installations, servicing and repairs of complex equipment.

Essential Duties and Responsibilities

• Deploy, maintain, and troubleshoot servers, GPU systems, networking equipment, and configurations in data centers.
• Service and diagnose issues with replaceable components in various GPU systems.
• Resolve escalations promptly and provide Linux support when necessary.
• Collaborate with managers to develop service programs, share technical knowledge, and train new Engineers on data center operations.
• Travel to data centers to address customer issues and deliver hands‑on training.
• Take ownership of the customer base, demonstrate independence, and resolve technical problems effectively within data centers.
• Manage time efficiently, work flexible hours, and travel between data center locations as required.
• Produce detailed reports and metrics on data center operations and performance.

Qualifications

• Bachelor’s degree in a computer-related field or equivalent professional experience.
• A minimum of three years of relevant work experience is required.
• Hands‑on experience with servers (Supermicro, EMC, DELL, HP, Nvidia).
• Strong hardware diagnostics skills and experience with BIOS, UEFI Shell, PXE, and DOS.
• Certification or experience in Windows and Linux environments (large enterprise experience is a plus).
• Proven break/fix and on‑site customer service experience.
• Strong technical communication skills for cross‑functional collaboration.
• Excellent written, verbal, project management, and time management skills.
• Ability to lift at least 50 lbs and stand for extended periods.
• Full professional proficiency in English.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.