Senior Executive - Technical Training - GO/JC/4710/2026

Golden Opportunities; Chennai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Golden Opportunities in Chennai is seeking a Sr. Executive to support the Global Training & Awareness Lead in delivering crisis training and scenario-based exercises within Integrated Crisis Management.

You will collaborate with senior stakeholders across the function to scale exercises, including AI-specific scenarios for leadership preparedness. As part of GBR and Corporate Security, you will design narratives, injects, and guidelines, maintain data integrity and ensure high-quality materials

Qualifications

• Total experience: 3–6 years in training, crisis management or related discipline.
• Confident communicator, presenter, and able to engage senior stakeholders.
• Strong organizational skills with attention to detail and data integrity.
• Proficient with ServiceNow, Excel, Microsoft 365/Teams, intranet/web content and PowerPoint.
• Industry experience in BPO / KPO / GBS / GCC / GSS / Captive Shared Services.
• Diversity – No.

Responsibilities

• Support design and build of crisis exercise scenarios in emerging risk areas including cyber and geopolitical threats.
• Develop AI-specific crisis scenarios to prepare leadership for AI-driven risks.
• Prepare and deliver executive tabletop exercises and briefings; capture outcomes and actions.
• Create presentation materials and engage with senior stakeholders across GBR and Corporate Security.
• Produce scenario narratives, injects, facilitation guides, pre-reads and polling content.
• Maintain exercise trackers, artefacts, and governance documentation; support programme governance and data validation.
• Maintain programme content across platforms including web and intranet; administer ServiceNow records and attachments.
• Embrace culture of excellence, meaningful outcomes, and collaboration.

Skills

Program coordination

Training and exercise support

Crisis management

Senior stakeholder engagement

Data integrity

Communication and presentation

AI risk awareness

Education

Bachelor's degree

Tools

ServiceNow

Microsoft Excel

Microsoft 365 / Teams

Intranet / Web content

PowerPoint

Job description

Candidate Expectations

Total Experience and Relevant Experience: 3 to 6 years

Candidate Location: Chennai or Bangalore

Skills – Mandatory

• Experience in program coordination, training and exercise support, business resilience, crisis management, or a closely related discipline.
• A confident communicator and presenter, comfortable engaging and presenting to senior stakeholders.
• Strong organizational skills with meticulous attention to detail and a commitment to data integrity.
• Proficiency with ServiceNow, Microsoft Excel, Microsoft 365 / Teams, intranet / web content, and PowerPoint.
• Candidate Industry (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)
• Diversity – No

Job Details

Job Title: Sr. Executive

Job Location: Chennai/ Bangalore

Work Model: Mandatory Work from Office

Education and Certification

Qualification: A bachelor’s degree

Specific Remarks: NA

Certification: NA

Detailed Job Description

As an ICM Training Analyst, you will support the Global Training & Awareness Lead in delivering and scaling the crisis training and scenario-based exercise programme within Integrated Crisis Management (ICM). Play a key member role of the ICM team within Global Business Resilience (GBR), Corporate Security, collaborating closely with the Global Training & Awareness Lead, ICM leads, and senior stakeholders across the function. Support to increase the frequency, diversity, and quality of crisis exercises — with particular emphasis on AI-specific scenarios that prepare leadership for an increasingly AI-driven threat environment

Responsibilities

• Support the design and build of crisis exercise scenarios under the direction of the Programme Lead, across emerging risk areas including cyber, geopolitical, and operational threats.
• Support the development of AI-specific crisis scenarios — such as model misuse, AI-enabled cyberattacks, and AI system failures — helping equip leadership to anticipate and respond to the risks of an increasingly AI-driven threat environment.
• Support the preparation and delivery of executive tabletop exercises and briefings, including presenting content and capturing outcomes and actions.
• Design clear, professional presentation material and engage confidently with senior stakeholders across GBR and Corporate Security.
• Produce exercise materials — scenario narratives, injects, facilitation guides, pre-reads, and polling content — to a consistent, high-quality standard.
• Maintain exercise trackers, evidence folders, and artefacts to agreed standards, and support programme tracking, governance, delivery-readiness checks, and validation of IRT orientation data.
• Maintain programme content and platforms — including web and intranet pages — and administer ServiceNow records and attachments, maintaining data integrity across systems.
• Embrace our vibrant culture by striving for excellence, focusing on meaningful outcomes, and collaborating effectively.
• Take ownership, build relationships, and focus on personal growth to drive business strategy and foster an inclusive culture, creating unmatched career opportunities and impactful work.

Core Competencies

Minimum of 3 to 6 years of experience in Global Training & Awareness Lead in delivering and scaling the crisis training and scenario-based exercise programme within Integrated Crisis Management (ICM).

Key Skills

• Familiarity with, or strong interest in, the AI risk landscape — including model misuse, AI-enabled attacks, and AI system failures.
• Experience supporting scenario or content design for training and exercises.
• A background or interest in security, risk, business resilience, or crisis management.
• Confidence supporting or facilitating workshops and tabletop exercises.

Additional Requirements

Proven track record in Technical training for Crisis Management (ICM).