Senior Executive - Student Support

TeamLease; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

TeamLease in Bengaluru is seeking a proactive Student Support Executive to guide students through their learning journey, handle queries, and coordinate with faculty.

The role requires strong communication, MS Office skills, LMS navigation, and careful maintenance of student records. You will manage emails, calls, and reports, delivering high-quality customer service in a fast-paced environment.

Freshers with excellent communication can apply; Bachelor's degree required.

Qualifications

• Bachelor's degree in any discipline.
• 3 years of experience in Student Support, Customer Support, Operations, or a similar role.
• Freshers with excellent communication skills may also apply.

Responsibilities

• Manage the onboarding process for newly enrolled students and ensure a seamless learning experience.
• Provide timely support to students regarding academic queries, LMS access, course-related issues, and general assistance.
• Coordinate with university faculty and internal teams to resolve student concerns effectively.
• Assist students in navigating the Learning Management System (LMS) and ensure smooth platform usage.
• Maintain accurate student records and update relevant information in internal systems.
• Handle emails, phone calls, and other communication channels professionally and promptly.
• Prepare and maintain reports using MS Excel and other MS Office applications.
• Follow up with students to ensure timely completion of onboarding, documentation, and academic milestones.
• Build positive relationships with students and deliver a high standard of customer service.
• Ensure adherence to organizational processes and service-level timelines.

Skills

Verbal and written communication

Interpersonal skills

MS Office (Excel)

Email handling

LMS familiarity

Organizational skills

Multitasking

English/Hindi/Kannada proficiency

Education

Bachelor's degree in any discipline

Tools

MS Office

MS Excel

LMS

Job description

We are looking for a proactive and customer-focused Student Support Executive to provide end-to-end support to students throughout their learning journey. The ideal candidate should possess excellent communication skills, be proficient in MS Office applications, and be comfortable interacting with students, university faculty, and internal stakeholders.

Key Responsibilities

• Manage the onboarding process for newly enrolled students and ensure a seamless learning experience.
• Provide timely support to students regarding academic queries, LMS access, course-related issues, and general assistance.
• Coordinate with university faculty and internal teams to resolve student concerns effectively.
• Assist students in navigating the Learning Management System (LMS) and ensure smooth platform usage.
• Maintain accurate student records and update relevant information in internal systems.
• Handle emails, phone calls, and other communication channels professionally and promptly.
• Prepare and maintain reports using MS Excel and other MS Office applications.
• Follow up with students to ensure timely completion of onboarding, documentation, and academic milestones.
• Build positive relationships with students and deliver a high standard of customer service.
• Ensure adherence to organizational processes and service-level timelines.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and student engagement skills.
• Proficiency in MS Office, particularly MS Excel.
• Experience in email handling and professional correspondence.
• Familiarity with Learning Management Systems (LMS) is preferred.
• Good organizational, coordination, and multitasking abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.

Eligibility

• Bachelor\'s degree in any discipline.
• 03 years of experience in Student Support, Customer Support, Operations, or a similar role.
• Freshers with excellent communication skills may also apply.

Language Requirements

• Mandatory: English, Hindi, and Kannada.

Preferred Candidate Profile

• Student-centric approach with a passion for delivering excellent service.
• Strong problem-solving and coordination skills.
• Ability to work collaboratively with students, university faculty, and internal teams.
• Detail-oriented with good documentation and reporting skills.
• Positive attitude, adaptability, and willingness to learn.