Senior Executive - Sales Support

Normet; Udaipur District; On-site; INR 600,000 - 900,000; Full time

Job summary

Normet in Udaipur is seeking a Senior Executive – Sales Support to provide end-to-end support to sales and key accounts, ensuring accurate order processing, quotation management, tender documentation, and timely reporting.

You will coordinate with production, supply chain, service, finance and logistics to drive revenue growth, improve sales process efficiency, resolve customer issues promptly, and maintain high customer satisfaction and contract compliance.

Qualifications

• Bachelor's degree in Mechanical, Electrical, or Industrial Engineering.
• 6–7 years of experience in sales support or related fields.
• Experience in industrial equipment sales preferred.
• Strong MS Excel, PowerPoint and MIS reporting skills.

Responsibilities

• Sales coordination & order management.
• Prepare quotations, price offers and sales documents.
• Coordinate order booking, execution and delivery follow-up.
• Track order status and communicate with customers and sales team.
• Support achievement of sales targets through backend coordination.
• Tendering & commercial documentation.
• Prepare techno-commercial offers, tenders, bids, contracts.
• Maintain customer records and sales documentation.
• Ensure compliance with customer requirements and company policies.
• Sales MIS & reporting: dashboards and revenue forecasts.
• Cross-functional coordination with production, supply chain, service, finance, and logistics.
• Support contract manager for payment follow-up.

Skills

MS Excel

PowerPoint

MIS reporting

ERP/CRM

Sales support

Order management

Commercial documentation

Quotation preparation

Data analysis

Education

Engineering degree

Tools

ERP/CRM systems

Job description

Job Description

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Job Title

Senior Executive – Sales Support

Location

Udaipur

Experience

6-7 years

Industry

Industrial equipment manufacture, Sales support profile

Objective of the Role

The primary objective of the role is to provide end-to-end sales support to the sales and key account teams by ensuring efficient order processing, customer coordination, quotation management, tender documentation, sales reporting, and cross-functional collaboration. The role is responsible for enhancing customer satisfaction, improving sales process efficiency, and supporting revenue growth through accurate and timely execution of sales support activities.

Job Responsibility

• Sales Coordination & Order Management
• Prepare and process quotations, price offers, and sales-related documentation.
• Coordinate order booking, order execution, and delivery follow-up.
• Track order status and ensure timely communication with customers and the sales team.
• Support achievement of sales targets through effective backend coordination.
• Customer Support & Relationship Management
• Serve as the primary point of contact for customer inquiries related to orders, deliveries, and documentation.
• Coordinate with internal stakeholders to resolve customer issues promptly.
• Ensure high levels of customer satisfaction through timely response and follow-up.
• Tendering & Commercial Documentation
• Prepare and submit techno-commercial offers, tenders, bids, and contractual documents.
• Maintain and update customer records, contracts, and sales documentation.
• Ensure compliance with customer requirements and company policies.
• Sales MIS & Reporting
• Prepare daily, weekly, and monthly reports and dashboards.
• Track sales pipeline, order backlog, revenue forecasts, and business performance metrics.
• Support management reviews through accurate data analysis and reporting.
• Cross-functional Coordination
• Coordinate with Production, Supply Chain, Service, Finance, and Logistics teams for smooth order execution.
• Support contract manager for payment follow-up with customer.

Competencies

• Advanced MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, dashboards). PowerPoint and presentation preparation. MIS reporting and data analysis. Commercial documentation and quotation preparation. ERP/CRM operation and report generation. Sales support and order management processes. Industrial equipment/products and customer support practices. Basic understanding of supply chain and logistics processes

Abilities

• Strong communication and interpersonal skills. Customer-centric approach. Analytical and problem-solving capabilities. Attention to detail and accuracy. Ability to manage multiple priorities and meet deadlines. Effective stakeholder coordination and teamwork.

Relevant Work Experience

6-7 years of experience in Sales Support, Commercial Operations, Tendering, Customer Service, or Sales Coordination. Experience in Industrial Equipment, Capital Goods, Mining Equipment, Engineering Products, or Manufacturing industries preferred.

Special Working Conditions

Occasional travel for customer meetings, sales reviews, and plant visits. Ability to handle multiple customer requirements in a fast-paced business environment. Close coordination with cross-functional teams across different locations.

Education Qualification

Bachelor's Degree in Engineering Mechanical/Electrical/Industrial)

Reporting Manager

Rajesh Agrawal – Business Head – EQ & Services, Key accounts

Come and share your courage to shine with us!

EVERYONE HAS COURAGE TO SHINE in a courageous, committed and caring company.

We are NORMET, a passionate team of over 1,800 professionals with a global reach and a Nordic heart – on a mission to be Defining The Future Underground. Together with our customers, we have courage to lead the way in sustainable underground mining and tunnelling by building the safest places underground. We explore and deliver continuous improvement to underground construction and mining processes for increased safety, productivity and profitability. We are committed to solving the toughest challenges and to create lifetime value, while first and foremost caring for the welfare of people and the environment. Through our innovation, our own technologies and complete solutions, we are shining a light to the future of our industry. This is why we are trusted by our customers and growing fast: as the daring company who cares for every individual in our winning team, on our one and only planet.