Senior Executive Possession

Nyati Group; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Nyati Group in Pune is seeking an experienced Possession and Handover Manager to oversee end-to-end possession activities for residential and commercial projects. You will coordinate with Sales, Projects, Legal, Finance, and Facility teams to ensure timely handovers and compliant documentation.

The ideal candidate has 4–7 years in CRM/possession within real estate, strong customer handling, and excellent communication.

Qualifications

• Graduate or postgraduate in any discipline.
• 4–7 years of CRM/possession experience in real estate.
• Experience in residential or commercial handovers preferred.
• Strong customer management and coordination capabilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Handle end-to-end possession and handover activities for customers.
• Coordinate with Sales, Projects, Legal, Finance, and Facility Management teams for timely possession closures.
• Ensure possession-related documentation and compliance are completed accurately.
• Schedule and manage customer possession appointments and site visits.
• Address customer queries, escalations, and concerns related to possession and post-possession services.
• Maintain MIS reports, possession trackers, and customer databases.
• Ensure collection of pending dues before possession handover.
• Coordinate snag rectification and readiness of units pre-handover.
• Support registration and agreement execution where applicable.
• Maintain high customer satisfaction through effective communication and relationship management.
• Prepare periodic reports on possession status, customer feedback, and pending issues.
• Ensure adherence to SOPs and RERA compliance.
• Strong understanding of CRM and possession processes in real estate.
• Excellent communication and interpersonal skills.
• Strong coordination and problem-solving abilities.
• Ability to handle customer escalations professionally.
• Knowledge of property documentation and handover formalities.
• Proficiency in MS Excel, CRM software, and MIS reporting.
• Good organizational and multitasking skills.

Skills

Communication

Coordination

Customer handling

Problem solving

Relationship management

Documentation

CRM processes

Real estate knowledge

Education

Graduate/Postgraduate in any discipline

Tools

MS Excel

CRM software

MIS reporting

Job description

The candidate will be responsible for managing the possession process for residential/commercial real estate projects, ensuring seamless customer handover, documentation, coordination with internal departments, and delivering a superior customer experience. The role requires strong coordination, customer handling, and post-sales management skills within the real estate sector.

Key Responsibilities

• Handle end-to-end possession and handover activities for customers.
• Coordinate with Sales, Projects, Legal, Finance, and Facility Management teams for timely possession closures.
• Ensure all possession-related documentation and compliance are completed accurately.
• Schedule and manage customer possession appointments and site visits.
• Address customer queries, escalations, and concerns related to possession and post-possession services.
• Maintain MIS reports, possession trackers, and customer databases.
• Ensure collection of pending dues before possession handover.
• Coordinate snag rectification and ensure readiness of units before handover.
• Support registration and agreement execution processes wherever applicable.
• Maintain high customer satisfaction through effective communication and relationship management.
• Prepare periodic reports on possession status, customer feedback, and pending issues.
• Ensure adherence to company SOPs and RERA compliance norms.
• Strong understanding of CRM and possession processes in real estate.
• Excellent communication and interpersonal skills.
• Strong coordination and problem-solving abilities.
• Ability to handle customer escalations professionally.
• Knowledge of property documentation and handover formalities.
• Proficiency in MS Excel, CRM software, and MIS reporting.
• Good organizational and multitasking skills.

Preferred Candidate Profile

• Graduate/Postgraduate in any discipline.
• 4–7 years of experience in CRM/Possession within the real estate industry.
• Experience in residential or commercial project handovers preferred.
• Candidate should possess strong customer management and coordination capabilities.
• Work location would be Baner ( Pune ). Nyati Emerald .