Senior Executive - Patient Experience Management

MedicaSuperspecialty Hospital (MSH); Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

MedicaSuperspecialty Hospital (MSH) in Bengaluru, India, is seeking an experienced Patient Experience Manager to lead initiatives that boost satisfaction and loyalty among patients and families. The role involves coordinating with clinicians and support teams to design and implement care plans centered on patient needs.

You will analyze feedback, manage trends, and drive improvements while maintaining strong relationships with stakeholders.

Qualifications

• 5+ years in patient experience management or related field.
• Strong patient-centered care understanding.
• Excellent communication and problem-solving skills.
• Ability to prioritize multiple tasks in fast-paced environments.
• Strong analytical and organizational skills.
• Experience with electronic health records and healthcare software.

Responsibilities

• Develop and implement patient experience strategies to improve satisfaction.
• Lead cross-functional teams to resolve patient complaints.
• Collaborate with healthcare professionals to develop care plans.
• Analyze patient feedback to identify trends and improvements.
• Build relationships with patients, families, and healthcare teams.
• Identify and mitigate risks related to patient care and services.

Skills

Patient experience management

Cross-functional leadership

Communication

Analytics

EHR systems

Tools

Electronic Health Records (EHR)

Job description

• Develop and implement comprehensive patient experience strategies to enhance satisfaction and loyalty.
• Lead cross-functional teams to identify and resolve patient complaints and concerns.
• Collaborate with healthcare professionals to develop and implement patient care plans.
• Analyze patient feedback and data to identify trends and areas for improvement.
• Develop and maintain relationships with key stakeholders, including patients, families, and healthcare teams.
• Identify and mitigate risks associated with patient care and services.

Job Requirements

• Minimum 5 years of experience in patient experience management or a related field.
• Strong understanding of patient-centered care principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced environment and prioritize multiple tasks.
• Strong analytical and organizational skills with attention to detail.
• Experience working with electronic health records systems and other healthcare software.