Assistant Patient Experience

Fortis; Angul; On-site; INR 500,000 - 900,000; Full time

Job summary

Fortis in Odisha, Angul is seeking a professional to develop and implement patient experience strategies to enhance satisfaction. You will collaborate with cross-functional teams, identify areas for improvement, and design training for staff.

You will analyze data to measure performance, foster relationships with patients, families, and caregivers, and identify opportunities to improve operational efficiency through process improvements.

Responsibilities

• Develop and implement effective patient experience strategies to enhance overall patient satisfaction.
• Collaborate with cross-functional teams to identify and address areas for improvement in the patient experience.
• Design and deliver training programs for staff on patient experience best practices.
• Analyze data and metrics to measure patient experience performance and inform quality improvement initiatives.
• Foster strong relationships with patients, families, and caregivers to understand their needs and concerns.
• Identify opportunities to improve operational efficiency and reduce costs through process improvements.

Job description

• Develop and implement effective patient experience strategies to enhance overall patient satisfaction.
• Collaborate with cross-functional teams to identify and address areas for improvement in the patient experience.
• Design and deliver training programs for staff on patient experience best practices.
• Analyze data and metrics to measure patient experience performance and inform quality improvement initiatives.
• Foster strong relationships with patients, families, and caregivers to understand their needs and concerns.
• Identify opportunities to improve operational efficiency and reduce costs through process improvements.