Patient Excellence

Paras Health; Srinagar; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Paras Health is seeking a Head of Patient Experience to lead the hospital's patient service strategy and drive excellence across care delivery.

The role focuses on designing patient-centric programs, tracking feedback from reviews and complaints, training staff in compassionate communication, and conducting quality audits to close service gaps.

Qualifications

• Senior healthcare management experience and leadership in hospital settings.
• Ability to design patient experience strategies that improve visits.
• Experience reading reviews and complaints to identify service issues.

Responsibilities

• Strategy Design: Build plans to give patients a smooth, positive hospital visit.
• Feedback Tracking: Read patient reviews and complaints to fix core service problems.
• Staff Training: Teach hospital teams how to communicate with care and empathy.
• Quality Audits: Check standards to see where care and service fall short.

Skills

Leadership

Problem Solving

Communication

Data Analysis

Job description

A Head of Patient Experience (or Patient/Service Excellence) is a senior healthcare management role

Key Duties

• Strategy Design: Build plans to give patients a smooth, positive hospital visit.
• Feedback Tracking: Read patient reviews and complaints to fix core service problems.
• Staff Training: Teach hospital teams how to communicate with care and empathy.
• Quality Audits: Check standard rules to see where care and service fall short.

Core Skills

• Leadership: Guide large groups of doctors, nurses, and staff.
• Problem Solving: Resolve urgent client complaints fast.
• Communication: Listen well and talk clearly with families and medical teams.
• Data Analysis: Track satisfaction scores to measure progress