Assistant Patient Experience

Fortis; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Fortis is seeking a dedicated professional to lead patient experience initiatives within its Uttar Pradesh facilities. You will work with clinical and administrative teams to enhance care journeys and overall satisfaction.

The role emphasizes designing training programs, analyzing patient experience metrics, and developing patient-centered processes. You will engage with patients, families, and caregivers to address needs and improve service delivery.

Responsibilities

• Develop and implement effective patient experience strategies to enhance overall patient satisfaction.
• Collaborate with cross-functional teams to identify and address areas for improvement in the patient experience.
• Design and deliver training programs for staff on patient experience best practices.
• Analyze data and metrics to measure patient experience performance and inform quality improvement initiatives.
• Foster strong relationships with patients, families, and caregivers to understand their needs and concerns.
• Identify opportunities to improve operational efficiency and reduce costs through process improvements.

Job description

• Develop and implement effective patient experience strategies to enhance overall patient satisfaction.
• Collaborate with cross-functional teams to identify and address areas for improvement in the patient experience.
• Design and deliver training programs for staff on patient experience best practices.
• Analyze data and metrics to measure patient experience performance and inform quality improvement initiatives.
• Foster strong relationships with patients, families, and caregivers to understand their needs and concerns.
• Identify opportunities to improve operational efficiency and reduce costs through process improvements.