Senior Executive - Operations & Services Group

PeopleStrong; Shimla district; On-site; INR 600,000 - 800,000; Full time

Job summary

HDFC ERGO General Insurance in Shimla invites applications for the Senior Executive - Operations & Services role. The position requires 3–5 years of experience and is a permanent, branch-based opportunity located at Shimla, Himachal Pradesh.

You will support daily branch operations, maintain service standards and coordinate with stakeholders to ensure smooth processing of proposals. The role reports to the Cluster Head- Branch Operations and offers opportunities for growth within the Branch

Qualifications

• Education: Graduation or Post-Graduation in any discipline.
• Strong interpersonal skills with stakeholders.
• Ability to work in teams.

Responsibilities

• Support branch operations and services in daily activities.
• Coordinate with Sales and Channel Partners to ensure process adherence.
• Maintain service standards and assist in training or meetings as required.

Skills

Any Graduate

Education

Graduation/ PG in any stream

Job description

Senior Executive - Operations & Services...

HDE/JC/14129

• HDFC ERGO General Insurance
• India>North>Himachal Pradesh>Shimla>Shimla>Shimla>1751>Branch

End Date 13 Nov 2026

Required Experience 3 - 5 years

Basic Section

New Job Title Senior Executive - Operations & Services Group

No. Of Openings 1

Grade JM1

Campus/Non Campus --

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel CEM & OSG

Business Function Operations

Sub Function Branch Operations

Cost Center Branch Operations

Cost Center Code 1216

Department Operations and Services Group

Function Operations and Services Group

Business Zone NA

Job Role TM - Branch Operations_1

Country India

Region North

State Himachal Pradesh

City Shimla

Physical Branch Shimla

Branch Shimla

Branch Code 1751

Type of Office Branch

Skills

Skill

Any Graduate

CERTIFICATION

Working Language

Job Description

JOB PROFILE

Position

Executive/Deputy Manager –Branch Operations

Location

Reports to

Cluster Head- Branch Operations

Category

Branch Operations

Level

E/JM1

Our Vision

To be the most admired insurance company that enables the continued progress of customers by being responsive to their needs

Our Values

• Ethics

About HDFC Ergo General Insurance Co., Ltd.,

HDFC ERGO General Insurance Company Ltd. is a joint venture between HDFC Ltd., India’s premier Housing Finance Institution and ERGO International AG, the primary insurance entity of Munich Re Group. The Company offers complete range of general insurance products ranging from Motor, Health, Travel, Home and Personal Accident in the retail space and customized products like Property, Marine and Liability Insurance in the corporate space

We are seeking highly motivated and talented individuals to be associated with us in our Journey and support in achieving our goals and objectives.

• 1.Compliance in Volume and Quality:
• 1.Inwarding
• 2.Banking
• 4.Processing of eligible proposals at branches
• 5.Conducting trainings and meetings with Sales and Channel Partners at regular intervals
• 6. Walk in Management
• 2.Audit Compliance: No High NC in any Audit reports
• 3.% Compliance of stated SLA: a. 100% adherence to Policyholders Protection Guideline. b. Compliance with internal SOP’s.
• 4.Learning through eQuest Modules: Completion of all eQuest module
• 5.Targeted Branch Administration: Admin related activities to be completed as per timelines & Standards.
• 6.Enable process implementation across all functional areas to support and enable risk identification & mitigation.
• 7.Improvement in Digitization
• 8.Average Monthly consistent Productivity Score > 95%

Key Requirements – Education & Certificates

• Graduation/ PG in any stream

Key Requirements - Experience &Skills

• Ability to work in teams
• Develop strong interpersonal skills with various functional stakeholders