Senior Executive - Operations & Services Group

PeopleStrong; Amritsar; On-site; INR 420,000 - 600,000; Full time

Job summary

HDFC ERGO General Insurance Co. Ltd. in Amritsar is seeking a Senior Executive – Branch Operations within the Branch Operations function. The role is in the Operations and Service Group and requires 2-4 years of experience in a permanent capacity.

The incumbent will handle branch-level operations, coordinate with Sales and Channel Partners, and ensure compliance with quality and process standards while contributing to customer service excellence at the Amritsar branch.

Qualifications

• Ability to work in teams.
• Develop strong interpersonal skills with various functional stakeholders.

Responsibilities

• Inwarding and banking tasks at branches.
• Ensuring branch QC errors are kept under control and SLA adherence.
• Conducting trainings and meetings with Sales and Channel Partners.

Skills

Teamwork

Interpersonal skills

Job description

Senior Executive - Operations & Services...

HDE/JC/14857

• HDFC ERGO General Insurance
• India>North>Punjab>Amritsar>Amritsar>Amritsar>1204>Branch

Required Experience 2 - 4 years

Grade JM1

No. Of Openings 1

Employment Type Permanent

Job Description

Department

Operations and Service Group

Function

Branch Operations

Position

Senior Executive – Branch Operations

Band

JM1

Location Amritsar

Our Vision

To be the most admired insurance company that enables the continued progress of customers by being responsive to their needs.

HDFC ERGO as an Employer

• We believe in Sensitivity
• We drive Excellence
• We uphold Ethics

About HDFC ERGO General Insurance Co. Ltd.

HDFC ERGO General Insurance Company Limited was promoted by erstwhile Housing Development Finance Corporation Ltd. (HDFC), India’s premier Housing Finance Institution and ERGO International AG, the primary insurance entity of Munich Re Group. Consequent to the implementation of the Scheme of Amalgamation of HDFC with and into HDFC Bank Limited, one of India’s leading private sector bank (Bank), the Company has become a subsidiary of the Bank. The Company offers a complete range of general insurance products ranging from motor,health,travel,homeandpersonal accidentin the retail space and products like property, marine and liability insurance in the corporate space. With a network of branches spread across a wide distribution network and a 24x7 support team, the Company has been offering seamless customer service and innovative products to its customers.

• Compliance in Volume and Quality:
  • 1. Inwarding
  • 2. Banking
  • 3. Branch QC error rate < 0.5 %
  • 4. Processing of eligible proposals at branches
  • 5. Conducting trainings and meetings with Sales and Channel Partners at regular intervals
  • 6. Walk in Management
    • Audit Compliance: No High NC in any Audit reports
    • % Compliance of stated SLA: a. 100% adherence to Policyholders Protection Guideline. b. Compliance with internal SOP’s.
    • Learning through eQuest Modules: Completion of all eQuest module
    • Targeted Branch Administration: Admin related activities to be completed as per timelines & Standards.
    • Enable process implementation across all functional areas to support and enable risk identification & mitigation.
    • Improvement in Digitization
    • Average Monthly consistent Productivity Score > 95%

Key Requirements – Experience & Skills

• Ability to work in teams
• Develop strong interpersonal skills with various functional stakeholders

Remarks

The details of this position are confidential.

The decision to change/modify the specifications is at management’s discretion.

senior executive - operations & services group