Senior Executive/Officer (Dispatch) - Accounts & Finance

Max Healthcare; Gurgaon; On-site; INR 400,000 - 650,000; Full time

Job summary

Max Healthcare in Gurgaon seeks a Senior Executive/Officer (Dispatch) – Accounts & Finance to manage billing workflows for TPA patients and other panels. The role focuses on accurate dispatch and timely reporting within NABH guidelines.

The incumbent will handle post-discharge queries, maintain trackers for outstanding and ageing bills, and ensure proper documentation and system usage across the Accounts & Finance unit.

Responsibilities

• Dispatch TPA bills to respective companies within TAT.
• Handle post-discharge queries.
• Maintain ageing tracker of TPA patients.
• Maintain outstanding tracker of TPA patients.
• Keep records for all TPAs correspondence.
• Ensure timely submission of monthly and daily reports.
• Aim for high customer satisfaction at each interaction.
• Maintain NABH-compliant departmental records.
• Utilize hospital information system effectively.
• Collaborate across teams; seek cost-effective solutions.
• Follow NABH manuals and operating procedures for the role.
• Participate in training programs to update knowledge.
• Take on additional tasks assigned by the HOD.

Job description

Senior Executive/Officer (Dispatch) - Accounts & Finance

• 1-3 Years Experience
• Gurgaon-Max Hospital
• 19 October 2026 - 18 November 2026

JOB DESCRIPTION:

JOB DESCRIPTION

I. JOB DETAILS

Job Title

Senior Executive/Officer (Dispatch) – Accounts & Finance

Unit Head - Accounts &Finance

II. JOB PURPOSE

To efficiently and effectively perform Billing and related TPA work assigned, including management of appropriate billing & collection of payments for TPA patients and other panel organization.

III. KEY RESPONSIBILITIES

Core Responsibilities

• To be responsible for dispatching the TPA bills to respective company’s within TAT.
• To be responsible for the handling of post discharge queries.
• To be responsible for maintaining the outstanding tracker of TPA patients.
• To be responsible for maintaining the ageing bills tracker of TPA patients.
• To be responsible for keeping record for all correspondence done for TPAs.
• To ensure accurate and timely submission of all monthly and daily reports.
• To achieve high levels of customer satisfaction at each interaction.
• To be responsible for maintenance of departmental records as per the NABH requirement.
• To be responsible for effective utilization of hospital information system.
• To display proactive cooperation and contribute to cordial inter and intra team relations, solution orientation and team solidarity. Should be cost effective.
• Should have total familiarity with all instructional manuals and operating procedures applicable to the role and in accordance with NABH protocols.
• To participate in training programs to maintain and update the professional knowledge.
• Any other task assigned by the HOD from time to time.

IV. KEY PERFORMANCE INDICATORS

Demonstrated ability to maintain confidentiality

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