Senior Executive - Motor Claims

HDFC ERGO General Insurance; Mumbai; Presencial; INR 600.000 - 1.200.000; Tempo integral

Resumo da vaga

HDFC ERGO General Insurance is seeking an IT Business Coordinator for the Claims Innovation Team in Mumbai. You will translate business needs into technical requirements, manage project timelines, and ensure timely delivery of solutions that optimize the claims process.

The role requires 1-4 years of experience, strong project management, data analysis, and excellent communication skills to coordinate with IT, underwriting, finance and customer service.

Qualificações

• Strong project management skills and ability to manage multiple projects
• Data analysis skills to study processes and outcomes
• Strong communication and interpersonal skills across technical and non-technical audiences
• Proven track record of coordinating projects and driving them to completion on time
• Initiative and proactiveness to identify opportunities for improvement
• Attention to detail in analyzing business processes and specifications
• Strong problem-solving abilities to troubleshoot and drive resolutions

Responsabilidades

• Requirements gathering: engage with Claims to translate needs into specifications for IT
• Project management: own lifecycle, planning, milestones, tasks, stakeholders
• Cross-department coordination with IT, Underwriting, Finance, and Customer Service
• Data analysis and insights to identify trends and efficiency opportunities
• Stakeholder communication: provide regular updates on progress and risks
• Problem-solving: identify issues and drive timely resolutions
• Quality assurance: ensure product meets requirements during development and testing
• Documentation: maintain comprehensive business requirements and test cases

Conhecimentos

Project management

Data analysis

Communication

Interpersonal skills

Initiative

Attention to detail

Problem solving

Formação

Graduate

Descrição da vaga

End Date 02 Nov 2027

Required Experience 1 - 4 years

Basic Section

New Job Title Senior Executive - Motor Claims

No. Of Openings 1

Grade JM1

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Motor

Business Function Non Sales

Cost Center Motor Claims (OD Claims)

Cost Center Code 1411

Department Claims

Function Claims

Business Zone West

Job Role Team Member - OD Claims

Country India

Region West

State Maharashtra

Branch Code 2124

Type of Office Corporate

Skills

Skill

Graduate

CERTIFICATION

Working Language

Job Description

IT Business Coordinator, Claims Innovation Team

We are seeking a sharp, proactive, and results-oriented IT Business Coordinator to serve as the critical liaison between our Claims team and our IT department. The ideal candidate is a sincere professional who can take initiative, drive projects forward, and ensure timely, high-quality delivery of solutions. You will be instrumental in translating business needs into technical requirements, coordinating project timelines, and ensuring our claims technology is optimized to support our operational goals.

Key Responsibilities

• Requirements Gathering and Analysis: Proactively engage with the Claims team to understand their challenges, processes, and business requirements. Translate these needs into clear, detailed, and actionable specifications for the IT department.
• Project Management and Execution: Take ownership of the entire project lifecycle, from initial planning to final implementation. This includes creating and managing detailed project plans, defining milestones, assigning tasks, and ensuring all stakeholders are aligned and held accountable.
• Cross-Departmental Coordination: Facilitate smooth inter-departmental implementation by coordinating with IT and other relevant departments (e.g., Underwriting, Finance, Customer Service). Ensure all teams are aligned on project goals, timelines, and dependencies to guarantee a seamless rollout.
• Data Analysis and Insights: Utilize data analysis skills to study existing processes and project outcomes. Proactively identify trends, areas for improvement, and opportunities to enhance efficiency and effectiveness within the claims ecosystem.
• Stakeholder Communication: Serve as the primary point of contact between Claims and IT. Provide regular, transparent updates on project progress, potential roadblocks, and outcomes to all relevant parties.
• Problem-Solving: Anticipate and identify potential issues that could impact project delivery. Use a proactive approach to troubleshoot problems and drive resolutions with authority, ensuring projects stay on track.
• Quality Assurance: Collaborate with the IT team during the development and testing phases to ensure the final product meets the business requirements and functions as expected.
• Documentation: Maintain comprehensive documentation of business requirements, project plans, test cases, and project outcomes.

Qualifications

• Strong project management skills: Proven ability to manage multiple projects simultaneously, including planning, execution, and risk management.
• Data analysis skills: The ability to collect, analyze, and interpret data to identify opportunities and drive informed decisions.
• Strong communication and interpersonal skills: The ability to effectively communicate complex information to both technical and non-technical audiences.
• Proven track record of project coordination or management: Experience in coordinating projects and driving them to successful completion on time.
• Initiative and Proactiveness: A self-starter who can identify opportunities for improvement and take the lead without constant direction.
• Attention to detail: The ability to thoroughly analyze business processes and technical specifications to ensure accuracy and prevent errors.
• Problem-solving abilities: A strong aptitude for identifying issues and developing effective, timely solutions.

Prior experience in the insurance or claims industry is a plus.

Experience working with IT teams on business requirements is preferred.