Senior Vice President - Corporate Claims

HDFC ERGO General Insurance; Mumbai; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

HDFC ERGO General Insurance in Mumbai seeks a Senior Vice President - Corporate Claims to lead the enterprise-wide claims strategy for corporate and specialty lines, driving performance and risk mitigation across the portfolio.

You will establish benchmarks, SLAs, loss targets, and quality standards; provide technical leadership for investigation, settlement strategy, and litigation management for high-severity claims; partner with underwriting and risk teams to align on strategy and policy

Qualifications

• Master’s degree in Insurance, Finance, Law, Risk Management, or Business Administration.
• Professional certifications such as ACII, III Fellowship, CPCU, or equivalent preferred.

Responsibilities

• Develop and execute the enterprise-wide claims strategy for corporate and specialty lines.
• Establish benchmarks, KPIs, SLAs, loss ratio targets, and quality thresholds across the claims lifecycle.
• Provide technical leadership for investigation, assessment, quantum determination, settlement strategy, and litigation management for high-severity and complex claims.
• Monitor loss trends, early warning indicators, and portfolio health; recommend corrective actions to underwriting and risk teams.
• Review and approve large and sensitive claims within delegated authority; align with reinsurers wherever required.
• Strengthen TAT, accuracy, documentation, reserving discipline, and audit readiness.
• Deliver cost efficiency through optimized vendor management (surveyors, lawyers, TPAs, adjusters).
• Conduct periodic claim reviews with major clients/brokers and represent claims in market engagements.
• Partner closely with underwriting, risk, actuarial, and product teams to ensure alignment on claim trends, pricing adequacy, and policy wordings.
• Maintain robust documentation, reporting, MIS, and regulatory submissions.
• Lead, inspire, and develop a multi-location team of claims professionals and technical experts.
• Ensure 100% compliance with IRDAI norms, audit requirements, and internal governance frameworks.

Skills

Leadership

Corporate Claims

Strategic thinking

Stakeholder management

Regulatory knowledge

Claims investigation

Litigation management

Education

Master’s degree in Insurance, Finance, Law, Risk Management, or Business Administration

Job description

Senior Vice President - Corporate Claims...

Senior Vice President - Corporate Claims...

HDE/JC/17966

• HDFC ERGO General Insurance
• India>West>Maharashtra>Mumbai>Mumbai - Andheri LBP>Mumbai - Andheri LBP>2101>Corporate

Posted On 30 Sep 2026

End Date 30 Sep 2027

Required Experience 15 - 20 years

Basic Section

New Job Title Senior Vice President - Corporate Claims

No. Of Openings 1

Grade SM2

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Corporate

Business Function Non Sales

Cost Center Non Motor Claims

Cost Center Code 1414

Department Claims

Function Claims

Business Zone NA

Job Role Team Member - Corporate Claims Non Motor

Country India

Region West

State Maharashtra

Branch Code 2101

Type of Office Corporate

Skills

Skill

Graduation

CERTIFICATION

Working Language

Job Description

• Develop and execute the enterprise ? wide claims strategy for corporate and specialty lines.
• Establish benchmarks, KPIs, SLAs, loss ? ratio targets, and quality thresholds across the claims lifecycle.
• Provide technical leadership for investigation, assessment, quantum determination, settlement strategy, and litigation management for high ? severity and complex claims.
• Monitor loss trends, early warning indicators, and portfolio health; recommend corrective actions to underwriting and risk teams.
• Review and approve large and sensitive claims within delegated authority; align with reinsurers whereverrequired.
• Strengthen TAT, accuracy, documentation, reserving discipline, and audit readiness.
• Deliver cost efficiency through optimized vendor management (surveyors, lawyers, TPAs, adjusters).
• Conduct periodic claim reviews with major clients/brokers and represent claims in market engagements.
• Partner closely with underwriting, risk, actuarial, and product teams to ensure alignment on claim trends, pricing adequacy, and policy wordings.
• Maintain robust documentation, reporting, MIS, and regulatory submissions.
• Lead, inspire, and develop a multi ? location team of claims professionals and technical experts.
• Ensure 100% compliance with IRDAI norms, audit requirements, and internal governance frameworks.

Key Requirements – Education & Certificates

• Master’s degree in Insurance , Finance, Law, Risk Management, or Business Administration.
• Professional certifications such as ACII, III Fellowship, CPCU, or equivalent preferred.

Key Requirements - Experience &Skills

• 15 to 20 years of experience in commercial/corporate insurance claims, including at least 5+ years in a senior leadership role.
• Strong exposure to managing large ? ticket , complex, and specialty-line claims across corporate portfolios.
• Deep technicalexpertisein corporate claims investigation, evaluation, and resolution.
• Excellent understanding of regulatory frameworks, policy wordings, fraud prevention, and litigation management.
• Strong decision ? making ability in high ? severity claims and ambiguity-heavy scenarios.
• Exceptional stakeholder management, communication, and negotiation skills.
• Strategic mindset with strong analytical, problem-solving, and risk ? assessment capabilities.
• Ability to lead transformation, process excellence, and digital innovation initiatives.