Senior Executive - Maintenance

KONE Corporation; India; On-site; INR 450,000 - 650,000; Full time

Benefits offered by this job

Career progression

Total rewards

Learning & development

Lively team

Job summary

KONE Corporation is seeking a Senior Executive - Maintenance to manage on-site customer relationships, ensure safety, and oversee maintenance activities in Bhubaneswar. The role emphasizes proactive communication, real-time reporting, and adherence to safety standards within a global leader in elevators and escalators.

The position involves coordinating maintenance visits, managing stock and tools, and contributing to continuous improvement through feedback to the PCM organization and

Qualifications

• Experience in maintenance operations for elevator/escalator services is preferred.
• Strong on-site communication and customer service skills.
• Willingness to work in a fast-paced, safety-conscious environment.

Responsibilities

• Manage on-site customer relationships and ensure satisfaction through proactive communication.
• Provide accurate, real-time reporting of work performed to support e-Optimum updates.
• Maintain safe working environment and equipment safety on site.
• Plan workload with service supervisor and coordinate planned maintenance.
• Identify on-site risks and escalate as needed.
• Record time sheets and manage proximity stock and tooling.
• Assist with training of personnel as needed.

Skills

Customer service

Communication

Safety awareness

Job description

Senior Executive - MaintenanceThis site uses cookies in order to provide you with the best user experience. You consent to the use of cookies by continuing the use of the site without changing your browser settings. You can change your browser settings and preferences at any time. For further information on cookies, please see our **privacy statement.**### Senior Executive - MaintenanceApply: Bhubaneswar: Full time: Posted Today: R0665990**Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to ‘Deliver the best people flow experience’. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings. Job Title -** Senior Executive - Maintenance / Executive - Maintenance**What will you be doing?****Customer Relationship Management** • Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc) • Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification. • Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude. • Accountable for equipment safety and performance • Accountable for managing the site environment during service operations • Accountable for identifying site risk, and communicate them to his supervisor • Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure • Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them **Service Operations** • Accountable for the end-users and the site safety • Accountable for the safe working environment • Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions. • Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes • Responsible for effectively planning his workload, in conjunction with the service supervisor • Accountable for raising sales lead to his supervisor • Accountable for very precise and timely back reporting of the work done according to the process • Responsible for submitting time sheets based on the execution • Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor. • Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition • Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor **Leadership / People Management** • Responsible for regular update of his supervisor on all relevant information • Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training • May be required to give training/coaching to persons nominated by the supervisor**What do we offer?*** Career progression and opportunities within a global organization* Total reward elements that engage and motivate our employees and help us make KONE a great place to work* Comprehensive learning and development programs covering a wide range of professional skills* You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-mindedClick on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.