Senior Executive - Key Accounts

LeadSquared; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Fast-paced environment

Accelerated growth & rewards

Flexible work timings

Job summary

LeadSquared in Mumbai is seeking a Senior Executive/Lead – Client Partner for key accounts. This role involves managing relationships with strategic enterprise customers and driving customer success, renewals, and revenue growth. The ideal candidate will have 4–7 years of experience in account management with a strong SaaS background.

The position offers a fast-paced environment with growth opportunities and a flexible work schedule.

Qualifications

• 4–7 years of experience in Client Partner / Account Management.
• Strong SaaS background.
• Proven track record of managing enterprise accounts.

Responsibilities

• Own a portfolio of enterprise accounts with end-to-end responsibility.
• Drive customer success outcomes, including adoption and retention.
• Lead QBRs and executive-level discussions.

Skills

Client Partner / Account Management

SaaS knowledge

Stakeholder management

Communication and negotiation

Data-driven decision making

Job description

LeadSquared is a fast‑growing SaaS company in the CRM space that empowers organizations with automation to scale high‑velocity sales. We currently have a team of over 1300 employees across multiple regions and serve >1700 customers worldwide.

Role

Senior Executive/Lead – Client Partner [Key Accounts]

Location: Mumbai

The Role

As a Client Partner you will own and grow relationships with strategic enterprise customers. This high‑impact role combines customer success, account management, and revenue ownership. You will act as a trusted advisor, ensuring business outcomes while driving renewals, expansion, and long‑term partnerships.

Key Responsibilities

• Own a portfolio of enterprise/strategic accounts with end‑to‑end responsibility.
• Build and maintain strong relationships with CXOs and senior stakeholders.
• Drive customer success outcomes, including adoption, retention, and satisfaction.
• Own renewal, upsell, and cross‑sell revenue targets.
• Partner with customers to understand business goals and align LeadSquared solutions accordingly.
• Lead Quarterly Business Reviews (QBRs) and executive‑level discussions.
• Identify growth opportunities and create account expansion strategies.
• Collaborate with Sales, Implementation, Product, and Support teams to deliver seamless experience.
• Act as an escalation point for critical accounts and ensure timely resolution.
• Track account health, usage metrics, and business KPIs.

Requirements

• 4–7 years of experience in Client Partner / Account Management.
• Strong SaaS background.
• Proven track record of managing enterprise accounts and driving revenue growth.
• Strong stakeholder management with experience engaging CXOs.
• Excellent communication, negotiation, and influencing skills.
• Ability to understand complex business processes and translate them into SaaS solutions.
• Data‑driven approach to account management and decision‑making.

Success Metrics

• Account retention and renewal rates.
• Expansion revenue (upsell & cross‑sell).
• Product adoption and usage growth.
• Strategic account growth and relationship depth.

Why Should You Apply?

• Fast‑paced environment.
• Accelerated growth & rewards.
• Easily approachable management.
• Work with the best minds and industry leaders.
• Flexible work timings.

If this role sounds like you, then apply with us! You have plenty of room for growth at LeadSquared.