Senior Executive - Debt Management Services - SME

Bajaj Finserv Limited; Veraval; On-site; INR 450,000 - 750,000; Full time

Job summary

Bajaj Finserv Limited in Veraval, Gujarat is seeking an experienced professional to achieve the debt management services targets for the branch. You will drive collections, monitor performance, ensure compliant repossession, and maintain thorough records of customer interactions with timely reporting.

The role emphasizes target achievement, risk management, and collaboration with internal/external clients to optimize collection rates and portfolio outcomes.

Qualifications

• Experience in debt collection and visiting customers or agencies.
• Ability to monitor performance against targets and provide updates.
• Knowledge of legal guidelines related to repossession and collections.

Responsibilities

• Achieve collections targets by visiting customers/agency.
• Monitor performance and provide regular updates.
• Ensure regulatory compliance during repossession of products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and resolve issues.
• Daily DRR management and reporting.
• Develop strategies to improve collection rates.
• Portfolio management and debt collection strategy.

Skills

Debt collection

Team leadership

Regulatory compliance

Job description

Job Purpose

To achieve the assigned branch''s Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency
• Monitor performance against set parameters and provide regular updates
• Ensure legal guidelines are complied with while repossessing products
• Maintain accurate records of customer interactions and transactions
• Provide regular reports on collection activities and performance
• Handle escalations promptly and effectively to resolve issues
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates
• Case to Case tracking
• Resolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients

Required Qualifications and Experience

• Achieve collections target by visiting customers/agency
• Monitor performance against set parameters and provide regular updates
• Ensure legal guidelines are complied with while repossessing products
• Maintain accurate records of customer interactions and transactions
• Provide regular reports on collection activities and performance
• Handle escalations promptly and effectively to resolve issues
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates
• Case to Case tracking
• Resolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients