Senior Executive - Debt Management Services - Consumer

Bajaj Finserv Limited; Jorhat; Sur place; INR 300 000 - 600 000; Plein temps

Résumé du poste

Bajaj Finserv Limited in India seeks a Debt Management Specialist to lead collection efforts for overdue loans and credit accounts from Jorhat, Assam. The role involves coordinating with customers, agencies, and internal teams to optimize recovery while ensuring compliance and accurate record-keeping.

The candidate will monitor performance, report on collection activities, and implement strategies to improve recovery rates.

Qualifications

• Experience in achieving collection targets and visiting clients.
• Knowledge of legal guidelines in repossession.
• Strong record-keeping and reporting skills.
• Ability to manage daily risk reporting (DRR) and performance tracking.

Responsabilités

• Achieve collections targets by visiting customers or agencies.
• Monitor performance and provide regular updates.
• Ensure repossession complies with legal guidelines.
• Maintain accurate records of interactions and transactions.
• Provide regular reports on collection activities.
• Handle escalations promptly to resolve issues.
• Develop and implement strategies to improve collection rates.
• Coordinate with internal and external clients on debt management.

Connaissances

Debt collection

Client communication

Regulatory compliance

Vendor management

Team leadership

Description du poste

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.
• Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.
• Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients