Senior Executive - Debt Management Services - Consumer

Bajaj Finserv Limited; Hindaun; On-site; INR 500,000 - 750,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist to oversee recovery of overdue payments on loans and credit accounts. The role involves coordinating collections activities, ensuring compliance with legal guidelines, and leading performance reporting and risk management.

You will collaborate with internal teams and external agencies to optimize recovery and reduce delinquencies. The ideal candidate will have experience in debt collection, strong negotiation skills, and the ability

Qualifications

• Experience in managing arrears collections and recovery processes.
• Knowledge of regulatory guidelines related to debt collection in India.
• Strong record-keeping and reporting abilities.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients

Skills

Debt collection

Negotiation

Customer communication

Job description

Job Summary

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients