Executive - Debt Management Services - Consumer

Bajaj Finserv Limited; Siliguri; Sur place; INR 420 000 - 720 000; Plein temps

Résumé du poste

Bajaj Finserv Limited in India seeks a Debt Management Specialist to manage and coordinate overdue payment recoveries on loan and credit accounts. The role emphasizes results, compliance, and clear reporting.

Responsibilities include monitoring performance, escalating issues, and implementing strategies to improve collection rates while ensuring documentation accuracy and regulatory adherence.

Qualifications

• Experience in debt collection and portfolio management.
• Knowledge of regulatory requirements in collections.
• Strong reporting and analytical skills.
• Leadership and vendor management abilities.

Responsabilités

• Achieve collections targets by visiting customers and agencies.
• Monitor performance against parameters and provide regular updates.
• Ensure compliance with legal guidelines during repossession of products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and resolve issues.
• Manage Daily DRR (Daily Risk Report).
• Develop and implement strategies to improve collection rates.
• Coordinate with internal and external clients.

Connaissances

Debt collection

Portfolio management

Regulatory compliance

Risk management

Team leadership

Vendor management

Reporting and analysis

Coordinate with clients

Description du poste

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients