Senior Executive - Debt Management Services - Consumer

Bajaj Finance; Cuttack; On-site; INR 300,000 - 540,000; Full time

Job summary

Bajaj Finserv Limited in India (Odisha, Cuttack) is seeking a Debt Management Specialist to manage the recovery of overdue payments on loans or credit accounts.

You will visit customers and agencies to achieve collections targets, monitor performance, ensure regulatory compliance, maintain records, and report on activity.

This role requires strategic action, collaboration with internal/external clients, and strong leadership to improve collection rates.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide updates.
• Ensure legal guidelines are followed while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.

Job description

Job Summary

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.