Senior Executive - Debt Management Services - Consumer

Bajaj Finance; Hamirpur; On-site; INR 350,000 - 550,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist to oversee recovery of overdue payments on loans or credit accounts. The role focuses on meeting collection targets, visiting customers/agents, and ensuring compliance with legal guidelines during repossessions.

You will maintain detailed records, generate regular collection performance reports, and develop strategies to improve recovery rates while coordinating with internal and external clients.

Qualifications

• Experience in achieving collection targets.
• Ability to maintain accurate records of customer interactions.

Responsibilities

• Achieve collections targets by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are followed during repossession.
• Maintain records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking, resolution at per AOP within agreed timelines.
• Coordinate with internal and external clients.

Skills

Debt collection

Field visits

Regulatory compliance

Team coordination

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients