Senior Executive-Coding

Sagility Limited; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Sagility Limited in Chennai is seeking a Senior Executive-Coding to support healthcare coding operations and ensure accurate claims processing in a fast-paced BPM environment.

The ideal candidate will have 2.5+ years in HC coding, a science background preferred, and strong communication and analytical skills to thrive in a dynamic team setting.

Qualifications

• Basic healthcare coding knowledge.
• Good reasoning and analytical skills.
• Fluent communication for the function/location.
• Active listening and learning mindset.

Responsibilities

• Process claims/develop projects/handle calls per process guidelines.
• Adhere to attendance, punctuality, SLA, and quality standards.
• Mentor and coach new team members when required.
• Coordinate efforts to meet productivity and performance targets.

Skills

Healthcare coding

Analytical thinking

Communication skills

Team mentorship

Problem solving

Education

Graduate or Postgraduate (science preferred)

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of an senior executive is to contribute to the overall team performence and profitiability by implementing action plans which in return will improve and maintain client satisfaction.

Job title

Senior Executive-Coding

Education

Any graduates or post graduate (preferably science background)

Experience

2.5+ years experience in HC domain & coding related field

Roles & Responsibilities

Possess basic knowledge of Healthcare Good reasoning and analytical skills Able to communicate fluently in the language required for the function/location Active listening skills Passion to learn Influencing skills Ability to comprehend the employee requirement well Adhere to attendance and punctuality norms Acquiring knowledge & skills of related areas of the process Processing claims/developing projects/handling calls, as per the process guidelines Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks Adhering to the SLA, and understanding Quality & Auditing parameters Meeting assigned productivity goals Understanding and adhering to quality standards Meeting TAT Mentor & coach new members of the team based on requirement To act as a subject matter expert Ability to look for alternative solutions for problems identified; Takes decisions based on logical reasoning and relevant information Assumes responsibility for work activities and coordinating efforts

Skills

Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency with the necessary technology, including computers, software applications, phone systems, etc. Ability to improve and/or transform teams processes across functions within the organization. Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management. Strong coaching and leadership skills, ability to develop and motivate employees towards improved performance. Ability to delegate and manage work loads and projects across functions within the organization. Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools. Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results. Strong operational and financial acumen, executive presence, and the ability to lead multiple sites. Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions. Advanced customer focus and customer service skills. Ability to multitask and remain calm under pressure, especially during peak hours or intense situations. Ability to handle reporting, financial analysis (cost-effectiveness, cost-benefit etc.) & budgeting. Experience with Client relationship management is preferred

Location

ChennaiIndia

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

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