Senior Executive -Client Success, Ultra

Affle; Gurugram District; On-site; INR 500,000 - 700,000; Full time

Job summary

Affle is seeking a Senior Executive - Client Success in Gurugram to foster strong advertiser relationships and drive exceptional results. The role focuses on managing campaigns, delivering analytics, and aligning client objectives with product and sales teams.

You will work with advertisers across SEA, optimize campaigns, and provide strategic guidance to boost performance and revenue growth.

Qualifications

• 1.5 years of client success/account management/sales management in performance marketing.
• Demonstrated track record of managing advertiser relationships and driving results.

Responsibilities

• Cultivate and nurture relationships with advertisers as trusted advisor.
• Collaborate with internal teams to analyze campaign performance and deliver insights.
• Provide data-driven analysis, reporting, and troubleshooting for client strategies.
• Understand marketing objectives, track KPIs, and measure success.
• Identify opportunities for account growth and revenue expansion.
• Serve as subject matter expert for affiliate, ad network, OEM, social programmatic ads.
• Conduct regular business reviews on goals, updates, and trends.
• Facilitate client feature requests with product teams.

Skills

Client success

Account management

Sales & revenue growth

Campaign optimization

Data analytics

Mobile & web advertising

Google Analytics

Adobe Analytics

Appsflyer

Branch

Adjust

Excel/BI tools

PowerPoint/Slides

Communication

Tools

Google Analytics

Adobe Analytics

Appsflyer

Branch

Adjust

Excel

PPT

Google Slides

Job description

Job Summary

Designation: Senior Executive - Client Success

Location: Gurugram

Position Description: We are looking for an Senior Executive - Client Success to foster strong relationships with our advertisers and drive exceptional results for them.

Responsibilities

• Client Relationship Management: Cultivate and nurture deep relationships with assigned advertisers, serving as their trusted advisor and advocate.
• Campaign Optimization: Collaborate closely with internal teams to analyze campaign performance, identify areas for improvement, and deliver actionable insights.
• Data-Driven Strategy: Leverage campaign data to provide expert analysis, reporting, and troubleshooting, informing future client strategies and ensuring optimal results.
• Goal Alignment: Understand clients' marketing objectives in depth, track key performance indicators, and measure success against defined metrics.
• Business Development: Identify opportunities for account growth and upselling, proactively seeking to expand the scope of client relationships and revenue generation.
• Subject Matter Expertise: Serve as the go-to expert for affiliate, ad network, OEM, social programmatic advertising; providing valuable guidance and support to clients.
• Client Communication: Conduct regular business reviews to discuss goals, product updates, and market trends, fostering open and transparent communication with clients.
• Product Feedback: Facilitate client product feature requests with the internal product team, ensuring that client needs are effectively communicated and addressed.

Required Skills

• Experience: 1.5 years of client success/account management/sales management experience in performance marketing, demonstrating a proven track record of success.
• Manage and grow client relationships across the SEA region.
• Organization and Multitasking: Exceptional organizational skills and the ability to manage multiple responsibilities effectively, while maintaining a high level of attention to detail.
• Technical Proficiency: Experience in mobile and website advertising. Solid understanding of tracking tools like Google Analytics, Adobe Analytics MMPs such as Appsflyer, Branch Adjust. Strong proficiency in data analytics using Excel similar tools. Ability to make concreate business reviews using tools such as PPT, Google slides etc.
• Mindset: Open-mindedness, flexibility, positivity, and a curious approach to problem-solving.
• Business Acumen: Proven ability to drive revenue growth and achieve quarterly business goals, demonstrating a strong understanding of business metrics and KPIs.
• Communication: Excellent written and verbal communication skills, capable of effectively conveying complex information to clients and internal stakeholders.
• Teamwork: A collaborative spirit and adaptability to a growing company, working effectively with cross-functional teams to achieve shared objectives.
• Passion: A strong interest in online advertising and a drive for success, coupled with a passion for helping clients achieve their marketing goals.