Senior Executive – Client Servicing

repindia; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

RepIndia in Mumbai seeks a Senior Executive - Client Servicing to manage digital campaigns, content strategy, and client communications. You will coordinate with internal teams and oversee social media activities across major platforms.

You will analyze performance, prepare KPI reports, and help ensure timely, effective delivery of campaigns for assigned brands. Strong English, teamwork, and organizational skills are essential.

Qualifications

• Postgraduate, graduate or holder of a UGC-approved Diploma in Mass Media, Marketing Communication, Advertising, or equivalent.
• Certification in Digital Media, SEO, SEM, or Ecommerce is a plus.
• 1–3 years of work experience with a brand, digital/social/advertising/creative/media agency.
• Professional-level proficiency in English.
• Knowledge of social media channels, digital media, and online marketing.
• Strong communication, presentation, analytical and collaborative skills.
• Highly organized with ability to manage multiple deadlines.

Responsibilities

• Content and Campaign Strategy: formulate, curate, create, and devise engaging digital content and campaigns.
• Digital Presence Management: supervise social and digital presence and online media properties.
• Platform Engagement: work hands-on across Facebook, Twitter, Instagram, LinkedIn, YouTube, and more.
• Internal Collaboration: coordinate with internal teams to execute project and campaign requirements.
• Strategy Formulation: assist in strategy development with creative input for campaigns.
• Performance Analysis: prepare analyses and reports on KPI-driven campaign effectiveness.

Skills

Social media marketing

Content strategy

English proficiency

Campaign management

Education

UGC-approved Diploma in Mass Media/Marketing

Job description

Careers / Senior Executive - Client Servicing

Mumbai

Job Responsibilities

• Content and Campaign Strategy: Formulate, curate, create, and devise engaging digital content and campaign strategies across relevant platforms for assigned brands.
• Digital Presence Management: Manage and supervise social and digital presence, including execution, online response management, and maintenance of online media properties.
• Platform Engagement: Engage hands-on across platforms like Facebook, Twitter, Instagram, LinkedIn, YouTube, Snapchat, Pinterest, websites, mobile apps, blogs, and forums.
• Internal Collaboration: Collaborate with internal teams to conceptualize and execute project and campaign requirements, fostering strong team partnerships.
• Strategy Formulation: Assist in strategy development by providing creative input for campaigns, based on primary experience with online consumers and the brand.
• Performance Analysis: Prepare analysis, review, and reports on campaign effectiveness by tracking KPIs and measuring the impact of social and digital media strategies.

Requirements

• Post Graduate, Graduate, or holder of a UGC-approved Diploma in Mass Media, Marketing Communication, Advertising, or equivalent.
• Certification in Digital Media, SEO, SEM, or Ecommerce is a plus.
• 1-3 years of work experience with a brand, digital/social/advertising/creative/media agency.
• Professional-level proficiency in English.
• Knowledge of social media channels, digital media, and online marketing, with an understanding of the latest industry trends and marketing campaigns.
• Strong oral and written communication, presentation, analytical, and collaborative skills.
• Highly organized, capable of handling multiple deadline-driven projects and workflows.
• Ability to manage and collaborate with team members.
• Keen attention to detail.

• Ground Floor, Third Floor, and Fourth Floor Plot 172, JP Lane 2, Westend Marg, Saidulajab, New Delhi, Delhi - 110030
• Unit No.8, Ground Floor, and Third Floor, Deodhar Centre, Marol, Andheri East, Mumbai - 400059
• 1st Floor, 136, 1st Cross Rd, KHB Colony, 5th Block, Koramangala, Bengaluru, Karnataka - 560034
• Online Reputation Management Pvt Ltd, DBS House, 10/2, Hungerford Street, Kolkata, West Bengal - 700017, India

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