[4ZNK9N19] DigiCatalog Admin

ZettaMine Labs Pvt. Ltd.; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

ZettaMine Labs Pvt. Ltd. is seeking an experienced DigiCatalog Admin to manage day-to-day catalog and brand verification operations.

You will lead a team responsible for ensuring catalogue integrity, quality, and governance while handling escalations and compliance across the platform. The role requires 5+ years in e-commerce/catalogue operations with strong leadership, process governance, and data-driven decision-making.

Qualifications

• Minimum 5+ years of experience in e-commerce/catalogue operations, marketplace operations, Trust & Safety, compliance operations, KYC/KYB, content/data moderation, or similar operational roles.
• Strong experience in team leadership, catalogue governance, quality management, and escalations.
• Experience leading or supervising an operations team and reviewing quality of decisions.

Responsibilities

• Own day-to-day administration, governance, quality, and operational integrity of DigiCatalog.
• Oversee brand and catalogue verification operations ensuring reviews within defined SLAs.
• Lead and manage Catalog & Brand Verification Operators.
• Review operator decisions, resolve escalations, and provide coaching and training.
• Own complex cases involving brand ownership, product verification, duplicates and variants, product claims, and compliance.
• Act as escalation point for high-risk or disputed cases with evidence-based decisions.
• Ensure regulatory and certification requirements such as FSSAI, BIS, AGMARK are followed.
• Manage user access, roles, permissions, and admin controls per governance policies.
• Monitor catalogue quality, verification queues, rejection patterns, and SLA performance.
• Define and improve SOPs, guidelines, quality standards, and escalation processes.

Skills

Team leadership

Catalogue governance

Quality management

Escalation management

Operational governance

Analytical judgement

Excel/Google Sheets

Education

Bachelor's Degree in Business Administration/Operations/Commerce/Management/Computer Science

Tools

Excel

Google Sheets

Dashboards

Job description

We are looking for an experienced DigiCatalog Admin with project opportunities.

Job Role

Location

Experience

5+ Years

Employment Type

Full-Time

Minimum 5+ years of experience in e-commerce/catalogue operations, marketplace operations, Trust & Safety, compliance operations, KYC/KYB, content/data moderation, or similar operational roles, with strong experience in team leadership, catalogue governance, quality management, and escalations.

Mandatory

REQUIREMENT FOR DIGICATALOG ADMIN

Key Responsibilities

• Own the day-to-day administration, governance, quality, and operational integrity of DigiCatalog.
• Oversee brand and catalogue verification operations, ensuring submissions are accurately reviewed within defined SLAs.
• Lead and manage Catalog & Brand Verification Operators.
• Review operator decisions, resolve escalations, and provide continuous feedback, coaching, and training.
• Own complex cases involving:
• Brand ownership
• Product verification
• Duplicate products and variants
• Product claims
• Compliance
• Act as the operational escalation point for ambiguous, high-risk, and disputed cases.
• Ensure operational decisions are supported by appropriate evidence and documented properly.
• Ensure regulatory and certification requirements such as FSSAI, BIS, AGMARK, and category-specific requirements are followed correctly.
• Manage user access, roles, permissions, and administrative controls in accordance with governance policies.
• Monitor catalogue quality, verification queues, rejection patterns, rework, SLA performance, and other operational metrics.
• Identify recurring operational issues and areas requiring intervention.
• Maintain strong audit, governance, and documentation discipline for approvals, rejections, overrides, and escalations.
• Define, maintain, and improve SOPs, review guidelines, quality standards, and escalation processes.
• Work closely with Product, Engineering, and Operations teams to identify platform issues and improve workflows.
• Identify opportunities to reduce manual intervention through improved processes, automation, and platform capabilities.
• Oversee AI-assisted workflows and determine when human review or intervention is required.
• Maintain high standards of integrity and accountability while managing sensitive business information and administrative access.

Who Can Apply?

• Candidates with 5+ years of relevant experience in e-commerce, marketplace, catalogue, Trust & Safety, compliance, KYC/KYB, content moderation, or similar operations.
• Prior experience leading or supervising an operations team.
• Experience reviewing the quality and accuracy of team decisions.
• Strong understanding of brands, SKUs, product attributes, categories, variants, and product identifiers.
• Strong analytical judgement and ability to handle complex or ambiguous cases.
• Experience with operational governance, SOPs, SLAs, escalations, audits, and process controls.
• Comfortable working with Excel/Google Sheets, dashboards, and web-based administrative tools.
• Strong written and verbal communication skills.
• Experience collaborating with Product, Engineering, and Operations teams.
• Comfortable managing AI-assisted operational workflows and identifying cases requiring human intervention.

Good to Have

• Experience with Amazon, Flipkart, Meesho, GeM, or ONDC.
• Catalogue or Trust & Safety team leadership.
• FSSAI, BIS, AGMARK compliance experience.
• GST/KYC/KYB operations.
• FMCG, grocery, electronics, or consumer product catalogue management.
• Experience with product data governance and quality management.
• Experience in digital commerce or marketplace ecosystems.

DigiCatalog Administration | Catalogue Operations | Marketplace Operations | Brand Verification | Product Verification | Catalogue Quality | Product Data Governance | Trust & Safety | Compliance Operations | Team Leadership | SOP Management | SLA Management | Escalation Management | Quality Audits | Operational Governance | KYC/KYB | FSSAI | BIS | AGMARK | Excel | Google Sheets | Dashboard Reporting | AI-Assisted Workflows

Mandatory Project Experience

• Minimum 5+ years of experience in e-commerce/catalogue, marketplace, Trust & Safety, compliance, KYC/KYB, content moderation, or related operations.
• Experience leading or supervising operations teams.
• Experience managing catalogue/product/brand verification processes.
• Experience handling complex and escalated cases with evidence-based decision-making.
• Strong understanding of SKUs, product attributes, categories, variants, brands, and product identifiers.
• Experience managing SOPs, SLAs, quality audits, escalations, and operational governance.
• Experience monitoring operational metrics and identifying quality/rework trends.
• Experience with regulatory/compliance requirements is preferred.
• Experience working with Product, Engineering, and Operations stakeholders.
• Experience handling sensitive business information and administrative access with strong accountability.

Education

Bachelor's Degree in Business Administration, Operations, Commerce, Management, Computer Science, or a related field.