Catalog Management - Team Lead

Venpa Staffing; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Venpa Staffing in Chennai seeks a Team Lead to manage a team of up to 15 handling e-commerce catalog management, data labelling, and content validation. You will drive productivity, ensure SLA adherence, and coordinate with clients and stakeholders while mentoring staff.

Requirements include 6+ years experience with 2+ years in a lead role, strong communication, and MS Office proficiency. Fast typing (40+ WPM) and keen attention to detail are essential.

Qualifications

• Graduate in any discipline with 6+ years of experience.
• Experience in E-commerce / Catalog Management / Content Validation / Data Labelling preferred.
• Strong written and verbal communication skills.
• Good stakeholder management and problem-solving skills.
• Proficiency in MS Office and internet tools.
• Typing speed of 40+ WPM with accuracy.
• Strong attention to detail and ability to work in a target-driven environment.

Responsibilities

• Lead and manage a team of up to 15 members.
• Assign daily workloads and ensure SLA, productivity, and quality targets are met.
• Review and validate e-commerce product/catalog content as per client standards.
• Conduct quality audits and identify/correct errors and discrepancies.
• Maintain daily trackers and prepare performance reports.
• Handle escalations related to quality, productivity, and SLA.
• Coordinate with clients/stakeholders for capacity planning, training, and audits.
• Train team members on products, processes, and quality standards.
• Perform root cause analysis and implement process improvements.
• Identify opportunities to simplify or automate routine processes.

Skills

Strong communication

Stakeholder management

Problem solving

Typing speed

Attention to detail

Target-driven environment

Education

Bachelor's degree or equivalent

Tools

MS Office

Internet tools

Job description

Job Title: Team Lead Data Labelling & Content Validation

Process: Catalog Management
Location: Chennai | Vertical: Retail / E-commerce

Job Summary:

We are looking for an experienced Team Lead to manage a team of up to 15 FTEs handling e-commerce catalog management, data labelling, and content validation. The role involves driving productivity, quality, SLA adherence, and team performance while coordinating with internal and external stakeholders.

Key Responsibilities:

• Lead and manage a team of up to 15 members.
• Assign daily workloads and ensure SLA, productivity, and quality targets are met.
• Review and validate e-commerce product/catalog content as per client standards.
• Conduct quality audits and identify/correct errors and discrepancies.
• Maintain daily trackers and prepare performance reports.
• Handle escalations related to quality, productivity, and SLA.
• Coordinate with clients/stakeholders for capacity planning, training, and audits.
• Train team members on products, processes, and quality standards.
• Perform root cause analysis and implement process improvements.
• Identify opportunities to simplify or automate routine processes.

Eligibility & Skills:

• Graduate in any discipline with 6+ years of experience, including 2+ years in a Team Lead role.
• Experience in E-commerce / Catalog Management / Content Validation / Data Labelling preferred.
• Strong written and verbal communication skills.
• Good stakeholder management and problem-solving skills.
• Proficiency in MS Office and internet tools.
• Typing speed of 40+ WPM with accuracy.
• Strong attention to detail and ability to work in a target-driven environment.