Senior Executive-Back-End/ Data Entry -Complex Transaction Processing

EXL

14 days+

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Responsibilities

Knowledge of P&C Insurance underwriting
This role is primarily responsible for processing transactions as per the SLAs outlined by the client
Ensure that all the transactions are processed as per defined and documented desktop procedures
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is compliant with predefined parameters
Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures
Strong orientation towards Process Improvement and actively participate in AIM (All Ideas Matters)
Flexible to work in rotating / flexible 24*7 shifts to cover extended hours of operational requirements

Minimum Graduation

Primary Internal Interactions

AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support
Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
Subject Matter Expert for the purpose of handling process related issues queries and escalated transactions
QCA for the purpose of associate performance feedback and audit in order to update the training curriculum

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