3883830-Executives

EXL; Dadri; On-site; INR 250,000 - 450,000; Full time

Job summary

EXL is seeking a detail-oriented Associate to process transactions for Retirement insurance, including payment processing and manual calculations, based on customer communications. You will work across admin systems, validate data, and send confirmations to policy owners using templates.

The role emphasizes accuracy, turnaround time, and continuous improvement within a team, with opportunities to deepen knowledge of the client's retirement operations and related workflows.

Qualifications

• Reviewing documents to determine type of request(s) and process them as per set guidelines.
• Process Payment Processing and Manual Calc transactions for Retirement insurance.
• Manage end-to-end payment processing operations including validation, authorization, and transaction tracking.
• Ensure accurate application of plan provisions and actuarial guidelines.
• Verifying the sender, process transactions in admin systems and send confirmation letter to the policy owner. These communications could be through email or letters using predefined templates.
• Redirect documents to appropriate operational area as needed.
• Contribute to individual quality and productivity goals by meeting processing targets focused on turnaround time expectations.
• Promote a positive customer service mindset to surpass the expectations of customers through continuous improvement.
• Identify and capitalize on best practices to ensure consistency and optimal performance in a team based environment.
• Active participation in ongoing development of self.
• Continue to build additional knowledge and understanding of the client's business.
• Perform other duties as needed.

Responsibilities

• Reviewing documents to determine type of request(s) and process them as per set guidelines.
• Process Payment Processing and Manual Calc transactions for Retirement insurance.
• Manage end-to-end payment processing operations including validation, authorization, and transaction tracking.
• Ensure accurate application of plan provisions and actuarial guidelines.
• Verifying the sender, process transactions in admin systems and send confirmation letter to the policy owner. These communications could be through email or letters using predefined templates.
• Redirect documents to appropriate operational area as needed.
• Contribute to individual quality and productivity goals by meeting processing targets focused on turnaround time expectations.
• Promote a positive customer service mindset to surpass the expectations of customers through continuous improvement.
• Identify and capitalize on best practices to ensure consistency and optimal performance in a team based environment.
• Active participation in ongoing development of self.
• Continue to build additional knowledge and understanding of the client's business.
• Perform other duties as needed.

Skills

Document review

Payment processing

Manual calculations

End-to-end processing

Validation

Authorization

Transaction tracking

Actuarial guidelines

Communication templates

Email/letter communication

Workflow knowledge

Team collaboration

Customer service

Continuous improvement

Quality targets

Job description

Basic FunctionThis role is primarily responsible for processing transactions into the system as per the communication received from customers.This role is also responsible for Payment processing and Manual calculations for Retirement insuranceAssociates in this role must be able to operate across various systems and product workflows with limited oversight or supervision of core accountabilities. The services consist of support services for Retirement policyholders and are summarized below.

Essential Functions

• Reviewing documents to determine type of request(s) and process them as per set guidelines
• Process Payment Processing and Manual Calc transactions for Retirement insurance
• Manage end-to-end payment processing operations including validation, authorization, and transaction tracking
• Ensure accurate application of plan provisions and actuarial guidelines
• Verifying the sender, process transactions in admin systems and send confirmation letter to the policy owner. These communications could be through email or letters using predefined templates
• Redirect documents to appropriate operational area as needed
• Contribute to individual quality and productivity goals by meeting processing targets focused on turnaround time expectations
• Promote a positive customer service mindset to surpass the expectations of customers through continuous improvement
• Identify and capitalize on best practices to ensure consistency and optimal performance in a team based environment
• Active participation in ongoing development of self
• Continue to build additional knowledge and understanding of the client's business
• Perform other duties as needed

Performance parameters

• Productivity
• Quality
• Turn Around Time of work assigned
• Attendance & Schedule Adherence