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EXL Service in Pune, Maharashtra seeks an Executive - Back-End / Data Entry to handle enrollment data for employees and manage changes to beneficiaries and dependents. The role involves processing back-office transactions and ensuring accuracy and SLA adherence.
Primary responsibilities include setting up accounts, scanning, and processing new business while meeting deadlines and maintaining high quality levels. Graduate with 0-2 years of experience is preferred.
Process involves data entry on the enrollment of new/existing employees for a member organization. Changes with regards to beneficiary, dependents and adding new products to the policy gets incorporated as well.
The user is responsible to process all back office transactions namely-Set up of accounts, scanning, New business
Primarily responsible for processing transactions as per the SLAs outlined by the client
Ensure that all the transactions are processed as per defined and documented desktop procedures
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is compliant with predefined parameters
Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures