CRM Manager - Post Sales - Real Estate

Preeti Developers Pvt Ltd.; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Preeti Developers Pvt Ltd in Bengaluru is seeking a CRM Post-Sales Executive to manage end-to-end activities from onboarding to possession. You will coordinate with sales, accounts, and operations to ensure timely documentation, payments, and handover.

Your responsibilities include preparing allotment and demand letters, processing home-loan documents, following up on instalments, and generating MIS on receivables. The role demands meticulous handling of customer queries and adherence to SOPs.

Qualifications

• Experience in CRM post-sale activities from onboarding to possession.
• Ability to prepare and issue allotment/demand letters, reminders and sale agreements.
• Coordinate with sales and accounts for payments clearance and reconciliations.

Responsibilities

• Manage CRM post-sale activities from onboarding to possession.
• Prepare allotment letters, demand letters, reminders, and sale agreements with due diligence.
• Ensure collection of customer documents and home loan processing.
• Follow up on installment payments and overdues.
• Prepare MIS reports of payment receivables and outstanding amounts.
• Coordinate with Sales and Accounts teams for payments clearance and reconciliations.
• Respond to customer queries and resolve concerns to satisfaction.
• Ensure handover of customers' units per SOP, including snagging and de-snagging.

Skills

CRM post-sale

Onboarding to possession

Documentation handling

Loan processing support

MIS reporting

Payments collection & reconciliation

Customer queries handling

SOP adherence

Job description

• Responsible for handing entire CRM Post sale activities from onboarding to possession
• Preparation and issue of Allotment Letters, Demand Letters, Reminders and Agreement of sale with due diligence
• Ensure follow up for customer documents collection and home loan processing
• Prompt Follow-up with customers for instalments payment due & overdues
• Prepare MIS reports of payment receivables, outstanding etc
• Coordinating with Sales team & Accounts Team regularly with regards to payments clearance & customer account reconciliations
• Respond and resolve all kinds of customer queries and concerns to the complete satisfaction of customers
• Ensure customers’ units are handed over to their satisfaction and as per SOP, which includes snagging and de-snagging process