SENIOR ENGINEER - Network Management

Happiest Minds Technologies; Bengaluru; On-site; INR 650,000 - 900,000; Full time

Job summary

Happiest Minds Technologies in Bengaluru is seeking a Network Engineer L2 - Network Operations to maintain and support the organization’s network infrastructure, including LAN/WAN, VPN, firewalls, and wireless networks.

The role emphasizes proactive monitoring, incident resolution within SLAs, collaboration with IT security and infrastructure teams, and thorough documentation of network configurations and diagrams.

Qualifications

• TCP/IP, routing and switching fundamentals required.
• Experience with network security concepts and best practices.
• 2–4 years of network support/administration preferred.

Responsibilities

• Network Management: Monitor and maintain LAN/WAN, VPN, and overall network performance.
• Firewall Administration: Configure, manage, and troubleshoot firewalls for secure access.
• Switches Configuration: Install and maintain network switches.
• ISP Coordination: Manage relationships with ISPs and resolve connectivity issues.
• Zscaler Support: Administer Zscaler cloud security services for secure web access.
• Wi‑Fi Management: Deploy and troubleshoot enterprise wireless networks.
• Troubleshooting: Resolve escalated network issues within SLAs.
• Documentation: Maintain network diagrams, configuration records, and logs.
• Collaboration: Work with IT security and infrastructure teams on projects.

Skills

TCP/IP

Routing

Switching

Network security

Troubleshooting

Tools

Zscaler

Cisco switches

Aruba switches

Forti switches

Enterprise Wi-Fi

Job description

Job Title: Network Engineer L2 - Network Operations

Role Overview

The Network Engineer L2 is responsible for maintaining and supporting the organization’s network infrastructure. This includes managing firewalls, switches, ISPs, Zscaler, Wi‑Fi, and troubleshooting network issues to ensure secure and reliable connectivity.

Key Responsibilities

• Network Management: Monitor and maintain LAN/WAN, VPN, and overall network performance.
• Firewall Administration: Configure, manage, and troubleshoot firewalls to ensure secure access.
• Switches Configuration: Handle installation, configuration, and maintenance of network switches.
• ISP Coordination: Manage relationships with Internet Service Providers, ensuring uptime and resolving connectivity issues.
• Zscaler Support: Administer Zscaler cloud security services for secure web access.
• Wi‑Fi Management: Deploy, monitor, and troubleshoot wireless networks across the organization.
• Troubleshooting: Resolve escalated network issues within agreed SLAs.
• Documentation: Maintain network diagrams, configuration records, and incident logs.
• Collaboration: Work with IT security and infrastructure teams for advanced problem resolution and projects.

Skills & Qualifications

• Strong knowledge of TCP/IP, routing, switching, and firewall technologies.
• Experience with Zscaler, Cisco/Aruba/Forti switches, and enterprise Wi‑Fi solutions.
• Familiarity with ISP management and troubleshooting connectivity issues.
• Good understanding of network security principles.
• 2 - 4 years of network support/administration experience preferred.