Senior Engineer- IT Technical Support(L2)

ZF Group; Chennai District; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

ZF Group in India seeks a Senior Engineer- IT Technical Support (L2) to onboard customer fleets, validate data pipelines, and provide expert technical support. You will tackle complex ingestion and SQL issues, build reusable scripts, and drive improvements under SLA.

The role requires BE/BTech with 5+ years in IT support, proven SQL Server and MDN tooling experience, and willingness to work European shifts. Collaboration with Dev/Prod teams is essential.

Qualifications

• Bachelor’s degree in Engineering (BE/BTech)
• 5+ years in IT technical support
• Experience with SQL Server and master data management systems

Responsibilities

• Onboard customer fleets (vehicles, devices, configurations) into the platform within SLA
• Manage data ingestion pipelines (SQL, CSV/JSON/XML) and validate data mappings
• Provide technical support and issue resolution for L2 problems
• Resolve complex L2 data ingestion and SQL issues within SLA
• Develop reusable SQL scripts to reduce recurrence of issues
• Identify and implement process improvements for onboarding workflows
• Collaborate with Development/Product teams and contribute to knowledge management

Skills

SQL Server

Profisee

Informatica MDM

Data ingestion workflows

Data validation

Data cleaning

Linux Bash

Root cause analysis

Process optimization

Education

BE/BTech in Engineering

Tools

Jira

Confluence

MS Office

MS Teams

SAP

Salesforce

Job description

What you can look forward as Senior Engineer- IT Technical Support(L2):

• Successful onboarding of customer fleets (vehicles, devices, configurations) into platform within SLA
• Standardized and validated data integration pipelines (SQL, CSV/JSON/XML ingestion). Reduced onboarding errors through data validation and mapping improvements
• Technical Support & Issue Resolution
• Resolution of complex L2 data ingestion and SQL issues within defined SLA
• Consistent troubleshooting standards and reusable SQL scripts. Reduced recurrence of ingestion and configuration issues
• Process Improvement & Scalability
• Identification and elimination of recurring onboarding/data issues (root cause driven)
• Implementation of improvements to onboarding workflows and data validation processes. Contribution to scalable onboarding standards across Bus Connect
• Documentation & Knowledge Management
• Structured knowledge base enabling faster resolution and onboarding
• Cross‑Functional Collaboration
• Clear escalation and resolution of product defects with Development/Product teams
• Feedback loops translating customer/data issues into product improvements

Your profile as Senior Engineer- IT Technical Support(L2):

• Bachelor degree in Engineering Domian(BE/BTECH) with Min 5+ Yrs in IT Technical Support using SQL SERVER
• Willing to work in European shifts
• Knowledge and expertise in:
• Master data management systems such as SQL server, Profisee, and Informatica MDM.
• Software like: Jira, Confluence, MS office, MS teams, (SAP and Salesforce are an advantage)
• Data transformation and ingestion workflows (CSV/JSON/XML formats, data cleaning, validation)
• Modern Linux distributions and Bash are an advantage
• Proven ability to identify inefficiencies and drive process improvements. Solution‑oriented with capability to challenge existing processes and propose optimizations

Why you should choose ZF in India

• Innovative Environment: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth.
• Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support.
• Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement.
• Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide.
• Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint.