Customer Support Engineer (OEM Support)

ZF Group; Lucknow; On-site; INR 700,000 - 1,100,000; Full time

Job summary

ZF India seeks a Customer Relationship & Quality professional to be the primary interface for OEM customers, coordinating with quality, production and procurement.

You will drive root-cause analyses, containment, and CAPA actions, monitor quality KPIs, prepare 8D/CAPA documentation, and support audits.

4–10 years in automotive OEM customer support or manufacturing are required; Tata Motors experience is preferred; a Mechanical/Automotive/Production engineering background is essential.

Qualifications

• Bachelor’s degree or diploma in Mechanical/Automobile/Production Engineering or related field.
• 4–10 years of experience in automotive OEM customer support, quality, or manufacturing.
• Experience handling Tata Motors (TML) or other automotive OEM customers preferred.
• Experience in quality and field issue management, root cause analysis, containment, CAPA.

Responsibilities

• Serve as the primary interface for OEM customers, building strong relationships with quality, production, and procurement teams while representing ZF India and ensuring effective communication and escalation of concerns.
• Manage customer complaints and field failures through structured root cause analysis, driving containment, corrective and preventive actions, and ensuring timely closure with customer satisfaction.
• Coordinate with internal functions and suppliers to investigate quality issues, implement corrective actions, and ensure effective resolution across manufacturing locations.
• Support OEMs through regular reviews, line issue resolution, containment actions, monitoring of quality KPIs (PPM, rejections, warranty), and timely reporting.
• Prepare and maintain quality documentation, including 8D/CAPA reports, customer responses, complaint records, MIS reports, and performance dashboards.
• Support customer and plant audits, ensure compliance with applicable quality standards and customer requirements, and drive continuous improvement initiatives.

Skills

Relationship management

Communication

Stakeholder management

Problem solving

Education

Bachelor’s/Diploma in Mechanical Engineering or Automobile/Production Engineering

Job description

Customer Relationship Management

• Serve as the primary interface for OEM customers, building strong relationships with quality, production, and procurement teams while representing ZFCVS and ensuring effective communication and escalation of concerns.

Quality & Field Issue Management

• Manage customer complaints and field failures through structured root cause analysis, driving containment, corrective and preventive actions, and ensuring timely closure with customer satisfaction.
• Coordinate with internal functions and suppliers to investigate quality issues, implement corrective actions, and ensure effective resolution across manufacturing locations.

OEM Support Activities

• Support OEMs through regular reviews, line issue resolution, containment actions, monitoring of quality KPIs (PPM, rejections, warranty), and timely reporting.

Documentation & Reporting

• Prepare and maintain quality documentation, including 8D/CAPA reports, customer responses, complaint records, MIS reports, and performance dashboards.

Audit & Compliance

• Support customer and plant audits, ensure compliance with applicable quality standards and customer requirements, and drive continuous improvement initiatives.
• Bachelor’s Degree/Diploma in Mechanical Engineering, Automobile Engineering, Production Engineering, or related field.
• 4-10- years of experience in automotive OEM customer support, quality, or manufacturing.
• Experience in handling Tata Motors (TML) or other automotive OEM customers is preferred.

Profile Description

• Bachelor’s Degree/Diploma in Mechanical Engineering, Automobile Engineering, Production Engineering, or related field.
• 4-10- years of experience in automotive OEM customer support, quality, or manufacturing.
• Experience in handling Tata Motors (TML) or other automotive OEM customers is preferred.

We Offer

• Innovation and Technology Leadership: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth.
• Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support.
• Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement.
• Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide.
• Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint.
• Employee Well-being: ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance.

Regards

Priyanka Simhala

ZF India