Senior Engineer – IT Product Support

Jobtailor; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jobtailor in Gurugram, India, seeks an experienced Salesforce Administrator with FinancialForce (Certinia) expertise to design, implement, and support the platform.

You will manage user access, security, data management, automate processes with Flow and Lightning App Builder, and train users, while collaborating with business teams in an Agile environment to deliver improvements.

Qualifications

• Bachelor's degree required in CS or related field.
• Salesforce Admin Certification and Platform App Builder Certification required.
• 5-7+ years of direct admin experience including user management, security, data, roles/profiles.
• Strong configuration setup and hands-on Salesforce customization to meet business objectives, automating with Flow and Lightning App Builder.
• Experience in Agile methodology and applying Agile principles.

Responsibilities

• Support design, implementation, and ongoing support of the platform.
• Maintain and troubleshoot FinancialForce (Certinia) modules, end user requests, incidents, process changes, and maintenance.
• Administer user access, security settings, application configuration, and system maintenance/improvement.
• Collaborate with business segments and tech teams to implement new processes within FinancialForce (Certinia).
• Customize FinancialForce (Certinia) to fit business needs with custom objects, fields, and formulas.
• Identify and implement process improvements within FinancialForce (Certinia).
• Provide training, documentation, and user support for FinancialForce functionality.
• Ensure system integrity, manage roles/profiles, and perform regular audits.
• Upgrade and configure FinancialForce (Certinia) for performance and integrations.

Skills

User Management

Security Protocols

Data Management

Custom Object Creation

Process Automation

Configuration Setup

Incident Ticket Management

System Audits

Process Improvement

Application Configuration

Education

Bachelor's degree

Tools

Salesforce

FinancialForce (Certinia)

Flow

Lightning App Builder

Platform App Builder Certification

Job description

• Support the design, implementation, and ongoing support of the platform.
• Be responsible for maintenance, configuration and troubleshooting of the FinancialForce (Certinia) modules, end user work request, incident tickets, process changes, and regular system maintenance.
• Maintain and administer user access, security settings, application configuration, maintenance, and improvement of our FinancialForce (Certinia) tool.
• Work with the various Business segments and technology teams to develop and implement new business processes within FinancialForce (Certinia).
• Customize FinancialForce (Certinia) to fit business needs, with the ability to create custom objects, fields, and formulas.
• Actively identify and implement process improvements within the FinancialForce (Certinia) platform.
• Provide training, documentation, and assistance to users on the FinancialForce (Certinia) functionality.
• Ensure system integrity and security, manage user roles and profiles, and perform regular system audits.
• Upgrade and configure FinancialForce (Certinia) for optimal performance and integrations.

Requirements

• Bachelor's degree required - Computer Science, Computer Information Systems, other majors to be considered on an individual basis.
• Salesforce Admin and Platform App Builder Certifications required.
• 5-7+ years of direct experience in administration including user management, security protocols, data management, and the creation of roles, profiles, permission sets, data loading tools.
• Strong proficiency in configuration setup.
• Hands on experience in customizing Salesforce to meet specific business objectives, automating processes using tools like Flow, Lightning App Builder.
• Experience working in Agile methodology, applying Agile principles and practices.

Demonstrates expertise in FinancialForce (Certinia) administration, including user management, security protocols, and process customization. Proficient in implementing process improvements and providing user training and support.

Highest-signal resume keywords

• FinancialForce (Certinia) Administration
• Salesforce Admin Certification
• Platform App Builder Certification
• Agile Methodology Experience
• Configuration Setup Proficiency

ATS Optimization Keywords

Hard Skills

• User Management
• Security Protocols
• Data Management
• Custom Object Creation
• Process Automation
• Configuration Setup
• Incident Ticket Management
• System Audits
• Process Improvement Implementation
• Application Configuration

Soft Skills

• Training
• Documentation
• User Assistance

Certifications & Qualifications

• Salesforce Admin Certification
• Platform App Builder Certification

Industry Keywords

• Agile Principles
• Business Process Development
• System Integrity
• User Access Management
• Role and Profile Management

Tools & Technologies

• FinancialForce (Certinia)
• Salesforce
• Flow
• Lightning App Builder