Software Platform Engineer II

MetLife; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

MetLife in Hyderabad seeks a Salesforce professional to develop and customize Salesforce applications, manage configurations, and implement new features using Apex and LWC. You will collaborate with senior engineers to resolve defects, perform admin tasks, and ensure data integrity.

You will engage in troubleshooting, data imports/exports, integrations, and adherence to governance standards while contributing to Agile delivery and documenting technical details for releases.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline.
• 4+ years of experience in software development, CRM platforms, or enterprise application support.
• Foundational hands-on experience with Salesforce development and customization.
• Knowledge of Apex, Aura, Lightning Web Components (LWC), SOQL, and Salesforce declarative features such as Flow, validation rules, reports, and dashboards.
• Basic understanding of Salesforce administration, including user management, profiles, permission sets, roles, and standard security concepts.
• Familiarity with SDLC concepts, including testing, deployment, and defect resolution.
• Strong analytical thinking, problem-solving ability, and attention to detail.
• Good verbal and written communication skills, with the ability to work effectively in a collaborative team environment.
• Demonstrated willingness to learn new technologies and grow within the Salesforce ecosystem.
• Salesforce Certification required.
• Need to have good understanding of Salesforce Security model and principals.

Responsibilities

• Support the development, customization, and enhancement of Salesforce applications in alignment with business and technical requirements.
• Manage/configuration items to minimize customization of the Salesforce platform.
• Assist in building and maintaining Salesforce solutions using Apex, Lightning Web Components (LWC), SOQL, and declarative platform capabilities.
• Collaborate with senior team members to implement new features, resolve defects, and improve existing functionalities.
• Perform basic Salesforce administrative activities, including user setup, role/profile updates, permission set assignments, report generation, dashboard maintenance, and routine data updates.
• Participate in troubleshooting platform issues and support the resolution of functionality, access, and performance-related concerns.
• Assist with data management activities such as imports, exports, validation, cleansing, and maintenance of data quality standards.
• Support integration-related activities between Salesforce and other enterprise applications under the guidance of senior developers or architects.
• Adhere to established development standards, coding practices, security guidelines, and governance processes.
• Contribute to Agile delivery practices by participating in sprint planning, daily stand-ups, reviews, and retrospectives.
• Prepare and maintain technical documentation, configuration details, support guides, and release-related records.
• Partner with cross-functional stakeholders to understand requirements and contribute to effective Salesforce-based solutions.
• Continuously enhance knowledge of Salesforce technologies, tools, best practices, and emerging capabilities will support long-term professional growth.

Skills

Apex

LWC

SOQL

Aura

Reports

Dashboards

Security concepts

User management

APIs

Git

Agile

Education

Bachelor’s degree in Computer Science or related field

Job description

• Support the development, customization, and enhancement of Salesforce applications in alignment with business and technical requirements.
• manage/configuration items to minimize customization of the Salesforce platform.
• Assist in building and maintaining Salesforce solutions using Apex, Lightning Web Components (LWC), SOQL, and declarative platform capabilities.
• Collaborate with senior team members to implement new features, resolve defects, and improve existing functionalities.
• Perform basic Salesforce administrative activities, including user setup, role/profile updates, permission set assignments, report generation, dashboard maintenance, and routine data updates.
• Participate in troubleshooting platform issues and support the resolution of functionality, access, and performance-related concerns.
• Assist with data management activities such as imports, exports, validation, cleansing, and maintenance of data quality standards.
• Support integration-related activities between Salesforce and other enterprise applications under the guidance of senior developers or architects.
• Adhere to established development standards, coding practices, security guidelines, and governance processes.
• Contribute to Agile delivery practices by participating in sprint planning, daily stand-ups, reviews, and retrospectives.
• Prepare and maintain technical documentation, configuration details, support guides, and release-related records.
• Partner with cross-functional stakeholders to understand requirements and contribute to effective Salesforce-based solutions.
• Continuously enhance knowledge of Salesforce technologies, tools, best practices, and emerging capabilities such as Agent force to support long-term professional growth.

Key Responsibilities

• Support the development, customization, and enhancement of Salesforce applications in alignment with business and technical requirements.
• manage/configuration items to minimize customization of the Salesforce platform.
• Assist in building and maintaining Salesforce solutions using Apex, Lightning Web Components (LWC), SOQL, and declarative platform capabilities.
• Collaborate with senior team members to implement new features, resolve defects, and improve existing functionalities.
• Perform basic Salesforce administrative activities, including user setup, role/profile updates, permission set assignments, report generation, dashboard maintenance, and routine data updates.
• Participate in troubleshooting platform issues and support the resolution of functionality, access, and performance-related concerns.
• Assist with data management activities such as imports, exports, validation, cleansing, and maintenance of data quality standards.
• Support integration-related activities between Salesforce and other enterprise applications under the guidance of senior developers or architects.
• Adhere to established development standards, coding practices, security guidelines, and governance processes.
• Contribute to Agile delivery practices by participating in sprint planning, daily stand-ups, reviews, and retrospectives.
• Prepare and maintain technical documentation, configuration details, support guides, and release-related records.
• Partner with cross-functional stakeholders to understand requirements and contribute to effective Salesforce-based solutions.
• Continuously enhance knowledge of Salesforce technologies, tools, best practices, and emerging capabilities such as Agent force to support long-term professional growth.

Required

Essential Business Experience and Technical Skills

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline.
• 4+ years of experience in software development, CRM platforms, or enterprise application support.
• Foundational hands-on experience with Salesforce development and customization.
• Knowledge of Apex, Aura, Lightning Web Components (LWC), SOQL, and Salesforce declarative features such as Flow, validation rules, reports, and dashboards.
• Basic understanding of Salesforce administration, including user management, profiles, permission sets, roles, and standard security concepts.
• Familiarity with software development lifecycle concepts, including testing, deployment, and defect resolution.
• Strong analytical thinking, problem-solving ability, and attention to detail.
• Good verbal and written communication skills, with the ability to work effectively in a collaborative team environment.
• Demonstrated willingness to learn new technologies and grow within the Salesforce ecosystem.
• Salesforce Certification required.
• Need to have good understanding of Salesforce Security model and principals.

Preferred

• Salesforce Administrator certification, PD1& PD2.
• Exposure to Salesforce Sales Cloud, Service Cloud, or related platform capabilities.
• Internship, academic project, or professional experience supporting Salesforce implementations or enhancements.
• Familiarity with REST/SOAP APIs, integration concepts, or third-party system connectivity.
• Knowledge of version control tools such as Git and basic awareness of CI/CD or release management practices.
• Experience working in Agile, Scrum, or similar delivery methodologies.
• Understanding of enterprise support processes and digital transformation initiatives.
• Knowledge of Salesforce Agentforce capabilities will be an added advantage.