Senior Engineer - IT-3

R1 RCM, Inc.; Dadri; Remote; INR 1,500,000 - 2,500,000; Full time

Job summary

R1 RCM, Inc. is seeking a Lead Engineer – IT with strong IAM expertise to manage end-to-end access lifecycle in a work-from-home role aligned with US EST shifts. The position emphasizes ownership of access governance, stakeholder collaboration, and automation opportunities to improve IAM operations.

The candidate will collaborate with business owners and IT teams, ensure timely ticket resolution, and continuously enhance IAM processes in a dynamic healthcare-oriented environment.

Qualifications

• Broad IAM experience across provisioning, access reviews, and deprovisioning.
• Strong RBAC, access governance, and compliance understanding.
• Excellent communication and stakeholder management.
• Ability to work independently on high-priority tasks.
• Proficiency with ServiceNow ITSM or similar platforms.

Responsibilities

• Manage end-to-end IAM lifecycle across multiple systems.
• Handle complex access requests, approvals, and escalations with minimal supervision.
• Resolve ServiceNow tickets in line with SLAs and quality standards.
• Perform detailed access reviews, audit validations, and remediation tracking.
• Collaborate with stakeholders and application owners for role alignment and governance.
• Drive IAM process improvements and identify automation opportunities.
• Ensure adherence to IAM policies, security standards, and audit requirements.

Skills

IAM expertise

Stakeholder management

Communication skills

Independent work

Access governance

Education

B.Tech / BCA or Any graduate degree

Tools

ServiceNow

Job description

Job Description

Job Title: Lead Engineer – IT

Work Location: Work from Home (WFH)

Shift: US Shift (EST – 6:00 PM to 3:00 AM IST)

Job Summary

We are seeking a highly skilled IAM professional to manage advanced access management operations and support critical business applications. This role requires strong ownership of access lifecycle processes, stakeholder collaboration, and continuous improvement initiatives.

Key Responsibilities

• Manage end-to-end access lifecycle including provisioning, modification, and deprovisioning across multiple systems.
• Handle complex access requests, approvals, and escalations with minimal supervision.
• Ensure timely resolution of ServiceNow tickets in line with SLAs and quality standards.
• Perform detailed access reviews, audit validations, and remediation tracking.
• Collaborate with business stakeholders and application owners for role alignment and governance.
• Drive process improvements and identify automation opportunities within IAM operations.
• Ensure adherence to IAM policies, security standards, and audit requirements.

Required Skills & Qualifications

• Strong hands-on experience in IAM tools and access management processes.
• Proficiency in ServiceNow or similar ITSM platforms.
• Good understanding of RBAC, access governance, and compliance frameworks.
• Strong communication and stakeholder management skills.
• Ability to work independently and handle high-priority tasks.

Preferred Qualifications

• Experience in global IAM operations.
• Exposure to audit and compliance requirements.
• B.Tech / BCA or Any graduate degree.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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