IDM Analyst - Engineer - IT-1

R1 RCM Global Private Limited; Sector 10; On-site; INR 650,000 - 900,000; Full time

Job summary

R1 RCM Inc. in India seeks an IAM Access Management specialist to manage user access provisioning, deprovisioning, and secure IAM workflows.

You will work with ServiceNow, implement MFA, and ensure compliance with access control policies while delivering timely updates and strong customer communication. Joining a fast-growing healthcare tech environment with opportunities to learn, collaborate across teams, and contribute to safer, efficient patient data handling.

Qualifications

• Experience with IDM tools and user access management.
• Familiarity with ServiceNow or similar ITSM platforms.
• Understanding of IT security principles and access controls.
• Strong written and email communication for ticket-based support.
• Ability to manage multiple requests with attention to detail.

Responsibilities

• Process user access provisioning and deprovisioning requests via IDM tools.
• Assign roles based on subprocess and department.
• Handle ServiceNow tickets for access creation, modification, and deactivation.
• Provide email support for access-related queries and MFA setup assistance.

Skills

IDM tools

Access management

IT security

Communication

Attention to detail

Education

B.Tech/BCA

Any graduate acceptable

Tools

ServiceNow

Job description

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Chicago, R1® is a publicly traded organization with employees throughout the US and international locations. Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. Our associates are given valuable opportunities to contribute, to innovative and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: www.r1rcm.com

Job Description

The ideal candidate will manage user access provisioning, deprovisioning, and ensure secure access management processes.

Key Responsibilities

• Process user access provisioning and deprovisioning requests via IDM tools.
• Assign roles based on subprocess and department.
• Handle ServiceNow tickets for access creation, modification, and deactivation.
• Provide email support for access-related queries and MFA setup assistance.
• Ensure timely processing of deactivation requests (within 24 hours).
• Maintain compliance with access control policies and SLAs.

Required Skills & Qualifications

• Experience with IDM tools and user access management.
• Familiarity with ServiceNow or similar ITSM platforms.
• Understanding of IT security principles and access control.
• Good communication skills for email and ticket-based support.
• Ability to manage multiple requests with attention to detail.

Preferred Qualifications

• Prior experience in IAM roles.
• B.Tech/BCA preferred (any graduate acceptable).

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions.

Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world.

We also offer a culture of excellence that drives customer success and improves patient care.

We believe in giving back to the community and offer a competitive benefits package.

To learn more, visit: r1rcm.com

Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration.

A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle.

With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value.

To learn more, visit: https://www.r1rcm.com.