Senior Engineer- Customer Solutions ( MP Modernisation)

KONE; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

KONE is seeking a CSE Solution Engineer for Modernization to provide technical support to the sales team, define specifications, create AutoCAD layout drawings, and estimate delivery times and costs for KONE products and service solutions.

You will own the order handling process, coordinate with project teams, conduct site surveys, and ensure compliance with codes and safety requirements while guiding the Sales and Operations teams through technical issues.

Qualifications

• Engineering/technical background (Diploma/Degree in mechanical engineering preferable).
• Minimum of 6 years of previous experience within a technical role, preferably within the elevator industry.
• Previous experience of elevator industry and capability to survey and assess existing equipment is desirable.
• Auto CAD experience.
• IT literacy.
• Fluent in MS Office, Excel, and Word skills.
• SAP knowledge preferable.
• Good communication skills in both written & spoken English.
• Customer focused with excellent attention to detail

Responsibilities

• Supports Sales by analyzing customer’s technical needs and developing proposals, outlining how KONE’s products and services can provide clear solutions to meet these needs.
• May participate in planning / specification meetings with contractors, architects, and building owners.
• Attends meetings and co-ordinates with project design team (Developers, architects, main contractors, and structural and consulting engineers).
• Provides technical and costing support for the sales / tendering process. Coordinates specifications and delivery times with the Supply Line, Sourcing, or local subcontractors. Accountable for solution engineering.
• Accountable for technical site surveys and solution engineering. Organizes the order process and documentation. Creates a plan for each project and ensures the project runs to schedule. Manages the drawing and related technical documents. Makes the material specifications for KONE and local material. Checks and updates the specification based on contract and variations. Organizes the purchasing of the required materials. Arranges and completes the project handover process to Operations team. Adherence to company ISO procedures.

Skills

Engineering background

6 years experience

English communication

Attention to detail

Customer focus

Education

Diploma/Degree in mechanical engineering

Tools

AutoCAD

SAP

Job description

The CSE Solution Engineer for Modernization provides technical support to the sales team to develop, sell and successfully implement KONE products and service solutions that meet customer’s needs. You are responsible in taking ownership of the order handling process in terms of defining specifications, details, dimensions, AutoCAD layout drawings and estimation of delivery times and costs, as well as managing any customer’s technical questions and supports the Sales and Operations teams with technical issues.

Main Duties and Responsibilities

• Customer relationship management: Supports Sales by analyzing customer’s technical needs and developing proposals, outlining how KONE’s products and services can provide clear solutions to meet these needs.
• Customer contact for technical questions. May participate in planning / specification meetings with contractors, architects, and building owners.
• Attends meetings and co-ordinates with project design team (Developers, architects, main contractors, and structural and consulting engineers).
• Technical support in the Sales / Tendering process: Provides technical and costing support for the sales / tendering process. Coordinates specifications and delivery times with the Supply Line, Sourcing, or local subcontractors. Accountable for solution engineering. Ensures that the proposed solution fulfils the codes, regulations, and safety requirements. Provides all in house engineering and technical advice across the product and process range. Controls costs and has a financial understanding of each project they have worked on.
• Technical support in the Delivery / Ordering process: Accountable for technical site surveys and solution engineering. Organizes the order process and documentation. Creates a plan for each project and ensures the project runs to schedule. Manages the drawing and related technical documents. Makes the material specifications for KONE and local material. Checks and updates the specification based on contract and variations. Organizes the purchasing of the required materials. Arranges and completes the project handover process to Operations team. Adherence to company ISO procedures.

Skills and Experiences

• Engineering / technical background (Diploma/Degree in mechanical engineering preferable).
• Should have a minimum of 6 years of previous experience within a technical role, preferably within the elevator industry.
• Previous experience of elevator industry and capability to survey and assess existing equipment is desirable.
• Auto CAD experience.
• IT literacy.
• Fluent in MS Office, Excel, and Word skills.
• SAP knowledge preferable.
• Good communication skills in both written & spoken English.
• Customer focused with excellent attention to detail

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.