Senior Engineer

Carrier Corp; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Flexible schedules

Parental leave

Professional development

Employee Assistance Programme

Job summary

Carrier Global Corporation in Bangalore invites a Senior Engineer to lead service coordination for installations, modifications, upgrades, and repairs of company equipment, working hybrid with global teams.

The role requires a B.Tech in Electrical/Mechanical and at least 2 years of relevant experience, with flexible hours and a focus on data analysis, root-cause troubleshooting, and customer-facing support.

Qualifications

• University Degree – B.Tech in Electrical/Mechanical Engineering.
• A minimum of 2 years prior relevant experience.
• Working hours’ flexibility to meet customer requirements.
• Strong problem-solving and communication skills.
• Willingness to work in a hybrid setup.

Responsibilities

• Support & provide service via calls, emails and tickets.
• Diagnose and analyze technical problems related to Carrier products.
• Plan, prioritize and manage technical service activities.
• Identify energy data trends and perform data analysis.
• Provide training to L1 Engineers.
• Follow SOPs and escalate to L2 when needed.
• Flexible shifts and meet commitments to customers.

Skills

Troubleshooting

Data analysis

Root cause analysis

Customer service coordination

Technical training

Education

B.Tech in Electrical/Mechanical Engineering

Job description

## Senior EngineerApplyremote type: Hybridlocations: RGA Tech Park, 2nd floor Block-2, Survey # 31/1, Chikkannhelli Village, Varthur Hobli, Bangalore East Taluk, Bangalore - 560035, Indiatime type: Full timeposted on: Posted Todayjob requisition id: 30200573Job Description**Job Title –** Senior Engineer**Location –** Bangalore, India**Full time/Part Time** - Full Time**Build a career with confidence**Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.**Role Description:**This position is for a lead Product and Technical Service technician coordinator who is under minimal supervision. Assists with planning, prioritizing, and managing technical service activities to ensure resources are used effectively and customer service agreements are fulfilled. Responds to complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased. May serve as a resource on varied tasks.**Responsibilities:*** Support & provide service via calls, emails and tickets* Work on provided offline activities* Follow given SOP’s and flag any unresolved issues, escalations to L2* Ability to diagnose and analyze technical problems* Analyse different systems and energy data to find potential for energy optimization.* Work on projects that requires data mining, analysis & presentation* Identify relevant trends, deviations, call drivers, perform follow up analysis and prepare visualizations* Provide training to L1 Engineers* Execution of bulk schedule/set point changes* Follows up and meets commitments to customer* Flexibility towards shifts and week offs as per requirement* Implementation of Controls programming changes* Troubleshooting and resolving platform based deviations* Ability to appreciate asset information dataset and modelling* Flair for root cause analysis and tracking issues to closure* Understand changes in the controls setup and initiate/recommend changes to the stakeholders* Propose new energy savings strategies and initiatives* Additional adhoc activities to support business goals* Guide team members**Basic Qualifications & Experience:*** Requires theoretical to advanced knowledge obtained through a University degree, combined with experience* Practical knowledge of Carrier organization, programs or systems with the ability to make enhancements and leverage in daily work* University Degree – B.Tech in Electrical/Mechanical Engineering* A minimum of 2 years prior relevant experience* Working hours’ flexibility to meet customer requirements* Should possess a good behavioral attitude**Benefits**We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.* Make yourself a priority with flexible schedules, parental leave* Drive forward your career through professional development opportunities* Achieve your personal goals with our Employee Assistance Programme**Our commitment to you**Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.Join us and make a difference.**Apply Now!******Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.******Job Applicant's Privacy Notice:**Click on this link to read the Job Applicant's Privacy Notice*At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.*