Senior Education Operations

Nice; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

NiCE is seeking an experienced LMS Administrator to manage the Cornerstone OnDemand platform, ensuring quality learning experiences for employees and partners. The role involves overseeing LMS administration, user roles, and data governance while collaborating with various teams for continuous improvement.

Ideal candidates will have 5-7 years of experience, proficiency in LMS configuration, and skills in reporting tools like Power BI. The position offers a hybrid work model, promoting flexibility for team collaboration and innovation.

Qualifications

• 5 to 7 years of work experience in LMS administration.
• Hands-on experience with Cornerstone OnDemand or similar platforms.
• Experience with reporting and analytics tools such as Power BI or Tableau.

Responsibilities

• Own day-to-day LMS administration, configuration, and maintenance.
• Manage learning objects and system settings.
• Provide operational support for troubleshooting issues.

Skills

LMS configuration

Content setup

Data governance

SCORM/API standards

Power BI

Problem-solving

Tools

Cornerstone OnDemand

HTML/CSS/JavaScript

REST APIs

Job description

So, what’s the role all about?

We are looking for an LMS Administrator to serve as the subject matter expert for our Cornerstone OnDemand (CSOD) platform. You will own end-to-end LMS administration, ensuring seamless, high-quality learning experiences for employees, customers, and partners while driving efficiency through automation and continuous improvement.

How will you make an impact?

• Own day-to-day LMS administration, configuration, and system maintenance.
• Manage and maintain learning objects (ILT, eLearning, certifications, assessments) and system settings (assignments, approvals, notifications).
• Administer user roles, permissions, groups, and access controls.
• Provide operational support—troubleshooting issues, handling requests, and managing escalations.
• Execute bulk data operations, transcript management, and data governance activities.
• Review and test CSOD quarterly releases, ensuring system readiness and quality.
• Develop and maintain reports and dashboards to support learning analytics.
• Drive process improvements, automation, and AI-enabled enhancements to improve efficiency.
• Partner with cross-functional teams (Training, IT, Vendors) to ensure smooth delivery and continuous system optimization.

Have you got what it takes?

Required Skills & Experience

• 5 to 7 years of work experience.
• Hands‑on experience administering Cornerstone OnDemand (CSOD) or similar LMS platforms.
• Strong expertise in LMS configuration, content setup, and transcript management.
• Solid understanding of learning operations and LMS workflows.
• Experience with reporting and analytics tools (Power BI, Tableau, or similar).
• Working knowledge of SCORM/API standards, HTML/CSS/JavaScript, and REST APIs.
• Strong problem‑solving, communication, and stakeholder management skills.

Behavioral Skills

• Detail‑oriented with a strong focus on data accuracy and quality.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proactive, ownership‑driven mindset with a focus on continuous improvement.

Good to have

• Experience with automation tools or scripting.
• Exposure to AI‑enabled workflows.
• Advanced proficiency in Excel and PowerPoint.

What’s in it for you?

Join a global, market‑leading organization where you’ll work with top talent to deliver impactful learning solutions at scale. At NiCE, every day is an opportunity to innovate, learn, and grow.

Enjoy NICE‑FLEX!

At NICE, we work according to the NICE‑FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face‑to‑face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10945

Reporting into: Tech Manager
Role Type: Individual Contributor