Senior E-commerce Business Analyst

Clean Harbors; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Clean Harbors in Bengaluru (Hebbal) seeks a Senior E-Commerce Business Analyst with 6-10 years of experience to own end-to-end project delivery, collaborate with Product Owners and IT, and define requirements for successful e-commerce solutions.

You will optimize processes, ensure quality through testing and UAT, and mentor analysts while driving cross-functional alignment in a fast-paced environment.

Qualifications

• 6 to 10+ years of experience in Business Analysis within e-commerce or digital platforms.
• Proven ability to create BRDs, gather requirements, and conduct UAT.
• Experience working with Product Owners and IT development teams.
• Excellent written and verbal communication for senior leadership.

Responsibilities

• Own and lead project and enhancement discussions with Product Owners (IT), IT teams, and Business stakeholders.
• Drive requirements gathering by understanding business needs, challenges, and objectives.
• Create detailed BRDs and Functional Specifications; conduct BRD walkthroughs with stakeholders and IT teams.
• Translate business requirements into clear, actionable deliverables for IT delivery; act as bridge across teams.
• Create test cases and test scenarios aligned with business requirements; lead UAT and defect resolution.
• Coordinate with IT, stakeholders, and business teams to ensure timely delivery; track risks and issues.
• Mentor junior analysts and drive process improvements; serve as functional lead/SME.

Skills

Business Analysis

BRD Creation

UAT Execution

Stakeholder Management

Requirement Gathering

Tools

Magento

Salesforce

Job description

Job Title: Senior E-commerce Business Analyst

Experience: 6-10 Years

Location: Hebbal, Bengaluru (5 Days - Work from Office)

Working hours: 3.00 PM to 12.00 AM IST (Transportation Provided)

Project Ownership:

As a Senior E-Commerce Business Analyst, owning end-to-end project delivery is a key priority. This includes leading discussions with Product Owners and IT teams, gathering and defining requirements, and ensuring successful implementation of solutions.

Stakeholder & IT Alignment:

Ensure strong collaboration and communication between Business, Product Owners, and IT teams. Act as the single point of accountability for requirement clarity and delivery alignment.

E-Commerce Process Optimization & Governance:

Develop deep expertise in e-commerce workflows and systems. Define, document, and improve processes to drive efficiency, scalability, and operational excellence.

Testing & Quality Assurance:

Ensure high-quality delivery through structured test case creation, UAT execution, and defect resolution.

Leadership & Mentorship:

Guide team members, establish best practices, and act as a functional leader within the organization.

Self-Starter & Ownership Mindset:

Proactively identify opportunities, drive initiatives, and deliver results with minimal supervision.

Qualifications:

• 6 to 10+ years of experience in Business Analysis, preferably in E-commerce or digital platforms
• Strong experience working with Product Owners and IT Development teams
• Proven experience in BRD creation, requirement gathering, and UAT execution
• Experience with Magento, Salesforce, or other E-commerce platforms
• Excellent verbal and written communication skills and ability to present to senior leadership
• Strong project management and organizational skills
• Advanced knowledge of business analysis practices and development/testing processes
• Strong analytical skills, problem-solving aptitude, and attention to detail
• Proven ability to manage multiple projects and priorities effectively
• Must be a team player with strong collaboration skills in a fast-paced environment
• Ideal candidates should have progressively handled increasing levels of responsibility

Key Responsibilities:

• Own and lead all project and enhancement discussions with Product Owners (IT), IT teams, and Business stakeholders.
• Drive requirement gathering by engaging with stakeholders to understand business needs, challenges, and objectives.
• Create detailed Business Requirement Documents (BRDs) and Functional Specifications.
• Conduct BRD walkthroughs with stakeholders and IT teams to ensure clarity, alignment, and sign-off.
• Translate business requirements into clear, actionable deliverables for IT development teams.
• Act as the bridge between Business, Product Owners, IT teams and other cross functional teams throughout the project lifecycle.
• Create detailed test cases and test scenarios aligned with business requirements.
• Lead and own User Acceptance Testing (UAT), including defect tracking and resolution.
• Coordinate with IT, stakeholders, and business teams to ensure timely delivery of projects.
• Track project progress, dependencies, risks, and issues, and proactively drive resolution.
• Act as a process specialist, understanding end-to-end e-commerce workflows and identifying improvement opportunities.
• Drive process optimization and recommend scalable solutions for business challenges.
• Guide and mentor junior analysts and team members, ensuring adherence to best practices.
• Act as a functional lead/SME, ensuring consistency and quality across deliverables.
• Work independently as a self-starter, taking ownership of initiatives with minimal supervision.
• Prepare and deliver presentations to senior leadership and stakeholders.
• Support release activities, validation, and post-implementation follow-ups.
• Act as a central POC for identifying and driving solutions by proactively engaging and collaborating with cross-functional teams across the organization, ensuring clear, effective communication and alignment to achieve timely outcomes.