eCommerce Solutions Consultant

Jobtailor

Thiruvananthapuram

On-site

INR 1,500,000 - 2,500,000

Full time

14 days+

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Job summary

Jobtailor in India seeks a seasoned eCommerce Transformation Lead to guide platform-agnostic discoveries, translate business needs into technical specs, and drive end-to-end re-platform initiatives for B2B and B2C.

You will map client roadmaps, groom backlogs, coordinate with offshore teams, and ensure integration with OMS, PIM, ERP, and various commerce clouds (Salesforce, SAP, Adobe, Shopify). Strong discovery facilitation, requirement documentation, and stakeholder communication are essential.

Qualifications

Experience leading discovery workshops to gather business requirements and translate outputs into technical specs.
Proven ability to present technical concepts to senior stakeholders.
Understanding of full ecommerce product life cycle including OMS, PIM, ERP.
Experience with major ecommerce platforms and integration projects.
Ability to document requirements as user stories and flows.
Knowledge of project management tools and methodologies.

Responsibilities

Lead platform-agnostic discoveries and suggest best-fitting solutions.
Translate discovery outputs into JIRA Epics and User Stories.
Coordinate with offshore teams and vendors across time zones.
Manage end-to-end re-platform projects for ecommerce platforms.
Understand client business needs and groom roadmaps and backlogs.

Skills

Discovery Workshop Facilitation

JIRA Epics & User Stories

Requirement Documentation

Stakeholder Management

Analytical Thinking

Communication Skills

Team Coordination

Education

Bachelor’s Degree or Equivalent

Tools

Salesforce Commerce Cloud

SAP Commerce Cloud

Adobe Commerce Cloud

Shopify

Commerce Tools

JIRA

Confluence

MS Outlook

MS Word

MS Excel

Visio

Job description

Conducting client research and analysis of the current technology stack in use capability.
Lead platform-agnostic discoveries and suggest the best-fitting solutions that are logical, meet business needs, and are platform-appropriate.
Leading re-platform projects for eCommerce platforms end to end.
Leading Mobile App projects.
Create, own, and manage functional scope.
Understand the client's business needs and process.
Help our clients with building their road maps and backlog grooming of requirements.

Requirements

Leading discovery workshops to gather business requirements, understand the current state and develop technical requirements.
Translating outputs from discovery workshops into JIRA Epics and User Stories, along with presenting highly technical concepts to external/internal senior business stakeholders.
Understanding of the full eCommerce product life cycle, including back-end systems (OMS, PIM, ERP, etc).
Working knowledge of either core eCommerce platforms such as Salesforce Commerce Cloud, SAP Commerce Cloud, Adobe Commerce Cloud, Shopfiy, Commerce Tools or Big Commerce.
Proven track record in software development environments and experiences of end-to-end project lifecycles.
Acting as a subject matter expert, including raising awareness of innovation, process improvements, and how to solve client challenges.
Proficient in co-coordinating with offshore teams and vendors across different time zones.
Experience with B2B and B2C eCommerce implementations
Requirement documenting skills in the form of user stories, user flows/diagrams and functional specifications.
Ability to translate between development, creative and business stakeholders.
**Essential Skills & Experience**
Working knowledge of other digital platforms outside of commerce, such as Salesforce Marketing Cloud, Salesforce Service Cloud, Web CMS (Contentful, AEM), Klavyio, PIM systems, ERPs etc
Experience in AI methodology, spec-driven requirements and prompting
Experience working within the retail industry
Familiar with JIRA, Confluence, MS Outlook, Word, Excel, Visio
A bachelor’s degree or equivalent.
Exceptional analytical and conceptual thinking skills.
Experience creating detailed reports and presenting.
Excellent attention to detail, oral and written communication skills.
Interpersonal and consultative skills.
Team player with excellent collaboration skills, with a fantastic can-do attitude.
Previous experience facilitating discovery workshops.
Ability to analytically think and problem solve.
Knowledge of project management tools and methodologies.

Core Competencies

Demonstrates expertise in leading eCommerce platform projects, including discovery workshops and translating business requirements into actionable technical specifications. Proficient in managing project lifecycles and collaborating with diverse stakeholders to deliver innovative solutions.

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