Senior Director, Operations

Jones Lang LaSalle Incorporated; Mumbai; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking an Account Director for Facility Management in Mumbai to manage banking client accounts on-site. The role oversees service delivery, financials, risk, and growth opportunities while coordinating with sales and vendors.

The position requires 5–8 years in FM or account management, with 3+ years serving financial services clients, MBA/CFM/PMP a plus. Strong leadership and stakeholder management are essential.

Qualifications

• Bachelor's degree in Business, Engineering, or related field.
• 5-8 years of experience in facility management or account management.
• 3+ years of experience serving financial services/banking clients (preferred).

Responsibilities

• Serve as the primary point of contact for assigned banking client accounts.
• Build and maintain strong C-level relationships with client stakeholders.
• Conduct regular client meetings, business reviews, and strategic planning sessions.
• Oversee end-to-end facility management services including Hard and Soft services.
• Identify opportunities for service expansion and contract growth.
• Manage P&L responsibility for assigned accounts.
• Ensure compliance with banking industry regulations and security requirements.

Skills

Client relationship management

Financial analysis

Communication

Crisis management

Project management

Vendor management

Team leadership

Education

Bachelor's degree in Business, Engineering, or related field

Job description

Account Director - Facility Management (Banking Client)

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned banking client accounts
• Build and maintain strong C-level relationships with client stakeholders
• Conduct regular client meetings, business reviews, and strategic planning sessions
• Ensure exceptional client satisfaction and retention

Service Delivery Management

• Oversee end-to-end facility management services including Hard services (HVAC, electrical, plumbing, fire safety) Soft services (cleaning, security, catering, landscaping) Space planning and workplace optimization Energy management and sustainability initiatives
• Monitor service level agreements (SLAs) and KPI performance
• Lead incident resolution and crisis management

Business Development

• Identify opportunities for service expansion and contract growth
• Develop and present proposals for additional services
• Collaborate with sales teams to secure new business opportunities
• Conduct market analysis and competitor benchmarking

Financial Management

• Manage P&L responsibility for assigned accounts
• Develop and monitor budgets, forecasts, and financial reports
• Optimize cost efficiencies while maintaining service quality
• Process invoicing and manage contract negotiations

Compliance & Risk Management

• Ensure compliance with banking industry regulations and security requirements
• Maintain knowledge of financial services compliance standards
• Implement risk mitigation strategies
• Coordinate vendor management and due diligence processes

Required Qualifications

• Bachelor's degree in Business, Engineering, or related field
• 5-8 years of experience in facility management or account management
• 3+ years of experience serving financial services/banking clients (preferred)

Technical Skills

• Strong knowledge of integrated facility management services
• Understanding of banking operations and regulatory environment

Core Competencies

• Exceptional client relationship management skills
• Strong business acumen and financial analysis capabilities
• Excellent communication and presentation skills
• Problem-solving and crisis management expertise
• Project management capabilities
• Team leadership and vendor management experience

Preferred Qualifications

• MBA or relevant professional certifications (CFM, FMP, PMP)
• Experience with workplace transformation and change management
• Knowledge of sustainability and ESG initiatives

Location: On-site -Mumbai, MH

Scheduled Weekly Hours: 48

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.