Operations Director

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Total Rewards Program

Benefits package

Job summary

Jones Lang LaSalle Bengaluru is seeking an Operations Director for Work Dynamics to lead regional operations with a focus on client satisfaction and governance. You will be the go-to person for the account, overseeing resources, technology, and standard operating procedures to ensure seamless delivery.

Ideal candidates bring eight years of facilities account management experience, a strategic mindset, and a proven ability to lead teams.

Qualifications

• Eight+ years of facilities account management experience.
• Strong strategic thinking and governance abilities.
• Compassionate leadership with proven team-building skills.

Responsibilities

• Be the regional operations strategist for Work Dynamics, aligning client needs with service delivery.
• Own governance, including contract duties, KPIs, SLAs, and change control processes.
• Develop property budgets and forecasts, monitor financial targets, and identify cross-sell opportunities.
• Lead and coach the delivery team to drive collaboration, learning, and excellence.

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Operations Director – Work Dynamics

What this job involves: Staying at the forefront of operational excellence You’ll be the main visionary and strategist for our regional plans. As such, you’ll understand the clients’ business needs inside and out. You’ll also be the go‑to person for the overall operations, including standard procedures, system reports and relevant technologies. Putting clients first—always Client satisfaction is second-natural to us, that’s why you’ll make sure that we build and maintain good working relationships with our stakeholders. You’ll be the single point of contact for our regional delivery service. As such, you must develop deep understanding of the clients’ key business drivers influencing their decision‑making process and how such decisions relate to their requirements for our services. You’ll also see to it that our clients’ outsourcing needs and our own objectives for the account are perfectly in sync. Apart from these, you’ll also be at the forefront of account operations, taking charge of all the resources—including technology, manpower and standard operating procedures—needed to run the operations smoothly and seamlessly.

Becoming a trustworthy authority Do you have what it takes to be a governance champion? If so, you are perfect for this role! Particularly, you must ensure all parties uphold their duties stated in the contract. You're also the one managing the governance process for the account. As such, you’ll rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. How to roll out change control process effectively is also another challenge you need to take on.

Devising win‑win solutions for all parties You’ll be a steward to our clients, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. You’ll play a pivotal role in helping our clients achieve their financial goals—be they revenue, expenses, debtor or growth targets. As you tend to our clients’ best interests, so should you represent ours by being on the lookout for opportunities to cross‑sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.

Driving team success Apart from the technical aspects of the role, you’ll also create a culture of collaboration, positive learning and teamwork. You’ll identify your team’s strengths and improvement areas, leading them to excellence through coaching, feedback and recognition. You’ll be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most important, you’ll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.

To fit this role, you should be a:

• Seasoned expert You have at least eight years’ experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know‑how of running a delivery service team.
• Critical thinker Does problem solving come naturally to you? In this role, you will need to come up with strategies in applying holistic approaches and long‑term solutions for complex problems. You’ll also need excellent organizational skills to priorities work and meet tight deadlines.
• Compassionate leader Teamwork is a vital aspect of our brand, and we expect you to value this as well. You’ll be the team’s anchor in difficult days and their proud leader in times of success. Most important, you’ll lead by example, and promote open, constructive and collaborative relationships at all levels.

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: –Bengaluru, KA

Scheduled Weekly Hours: 48

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

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