Delivery Associate

Intercontinental Exchange Holdings, Inc.; Pune District; On-site; INR 250,000 - 350,000; Full time

Job summary

Intercontinental Exchange Holdings, Inc. is seeking a Delivery Associate to perform exception reviews on documents and audits across loan production, in alignment with customer needs and regulatory requirements.

This role supports ICE mortgage solutions to help lenders originate more loans. Responsibilities include validation of document recognition and data extraction, data integrity checks, following standard operating procedures, engaging with management to overcome obstacles, ensuring data

Qualifications

• Bachelor's degree or academic equivalent.
• 0 to 2 years of mortgage lending experience, or a combination of education and experience to include processing, underwriting, closing, quality control and/or compliance review.

Responsibilities

• Validation of Document Recognition and Data Extraction.
• Perform Data Integrity check on extracted data.
• Follow the Standard Operating Procedures.
• Engage with management to overcome any obstacles to service delivery.
• Ensure that data security is maintained.
• Ensure & meet the defined SLAs as per the requirement.
• Create Bounding Boxes around Data and label the Documents.
• Provide labelled dataset for training the model.
• Identify and raise the anomalies in the Software Application.
• Meet the Quality and Productivity target on a daily basis.
• Ability to work in 24 / 7 shifts.

Skills

Attention to detail

Time management

Organizational skills

English communication

Microsoft Office

Keyboard shortcuts

Shifts 24/7 availability

Mortgage document terminology

Education

Bachelor's degree or academic equivalent

Tools

Microsoft Office

Job description

Job Description

Job Purpose

ICE is the leading cloud-based platform provider for the mortgage finance industry. ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency.

The Delivery Associate will perform exception reviews on documents and perform audits at different times in the process of loan production, in accordance with customer needs and regulations.

Responsibilities

• Validation of Document Recognition and Data Extraction.
• Perform Data Integrity check on extracted data.
• Follow the Standard Operating Procedures.
• Engage with management to overcome any obstacles to service delivery.
• Ensure that data security is maintained.
• Ensure & meet the defined SLAs as per the requirement.
• Create Bounding Boxes around Data and label the Documents.
• Provide labelled dataset for training the model.
• Identify and raise the anomalies in the Software Application.
• Meet the Quality and Productivity target on a daily basis.
• Ability to work in 24 / 7 shifts.

Knowledge and Experience

• Bachelor's degree or academic equivalent.
• 0 to 2 years of mortgage lending experience, or a combination of education and experience to include processing, underwriting, closing, quality control and/or compliance review.

Preferred Skills

• Proficiency in mortgage document terminology.
• Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows.
• Proficiency in using keyboard shortcuts.
• Strong attention to detail.
• Excellent time management and organizational skills.
• Ability to work efficiently.
• Ability to work under pressure and time constraints.
• Effective and clear communication in English, both spoken and written.