Senior Customer Support Executive

WildShip Enterprises Pvt Ltd; Maharashtra; In loco; INR 550.000 - 750.000; Tempo pieno

Descrizione del lavoro

WildShip Enterprises Pvt. Ltd. in Mumbai invites an experienced Senior Customer Support Executive to manage customer queries, resolve complaints, and supervise the support team.

The role requires handling queries across calls, WhatsApp, and email, ensuring a smooth customer experience. You will coordinate with warehouse and other teams, prepare basic reports, and mentor juniors. The ideal candidate has 2-4 years in customer support, strong communication, problem-solving skills, and proficiency

Competenze

• 2-4 years of experience in Customer Support.
• Good communication and problem-solving skills.
• Experience handling customer complaints and escalations.
• Basic knowledge of MS Excel/Google Sheets.
• Ability to manage multiple queries and tasks.
• Team handling experience will be an advantage.
• Responsible, patient, and customer-focused.

Mansioni

• Handle customer queries through calls, WhatsApp, email, and other channels.
• Resolve customer complaints and provide suitable solutions.
• Follow up on pending customer issues and ensure timely resolution.
• Handle escalated customer complaints professionally.
• Guide and support junior customer support team members.
• Monitor daily customer support activities.
• Maintain records of customer complaints, orders, and resolutions.
• Coordinate with warehouse and other teams for order-related issues.
• Ensure a positive customer experience.
• Prepare basic daily/weekly reports.

Conoscenze

Good communication

Problem-solving

Team handling

Customer focus

Ability to manage multiple queries

Strumenti

MS Excel

Google Sheets

Descrizione del lavoro

Company: WildShip Enterprises Pvt. Ltd.

Location: Vikhroli, Mumbai

Job Type: Full-Time | 6 Days Working

About The Role

We are looking for an experienced Senior Customer Support Executive to handle customer queries, resolve complaints, and ensure a smooth customer experience. The candidate will also support and guide the customer support team.

Key Responsibilities

• Handle customer queries through calls, WhatsApp, email, and other channels.
• Resolve customer complaints and provide suitable solutions.
• Follow up on pending customer issues and ensure timely resolution.
• Handle escalated customer complaints professionally.
• Guide and support junior customer support team members.
• Monitor daily customer support activities.
• Maintain records of customer complaints, orders, and resolutions.
• Coordinate with warehouse and other teams for order-related issues.
• Ensure a positive customer experience.
• Prepare basic daily/weekly reports.

Requirements

• 2-4 years of experience in Customer Support.
• Good communication and problem-solving skills.
• Experience handling customer complaints and escalations.
• Basic knowledge of MS Excel/Google Sheets.
• Ability to manage multiple queries and tasks.
• Team handling experience will be an advantage.
• Responsible, patient, and customer-focused.

Working Details

Skills: communication,customer service,excel