Senior Customer Success Engineer

Palo Alto Networks; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Palo Alto Networks is seeking a Cortex CSE within the Scale & Optimize framework. As the primary technical driver for post-sales value realization for Cortex XDR/XSIAM/XSOAR, you will lead Technical Working Sessions to advance customers from initial setup to a mature, orchestrated defense posture.

You will guide customers through value-driven delivery, manage stakeholders, and coordinate projects to maximize outcomes and adoption of security solutions.

Qualifications

• Technical Expertise required
• Hands-on skills across relevant technologies
• Strong Soft skills and communication
• Proven problem-solving abilities

Responsibilities

• Product-Specific Operational Tasks
• Technical Value Delivery
• Stakeholder & Project Management

Skills

Technical Expertise

Hands-on skills

Soft skills

Problem solving

Job description

Job Summary

As a Cortex CSE within the Scale & Optimize (S&O) framework, you are the primary technical driver for post-sales value realization for Cortex XDR/XSIAM/XSOAR. You will lead "Technical Working Sessions" to move customers from initial setup to a mature, orchestrated defense posture.

Primary Objectives

• Maximize Customer Value
• Prescriptive Technical Delivery
• Transform the Customer Journey

Key Responsibilities

• Product-Specific Operational Tasks
• Technical Value Delivery
• Stakeholder & Project Management

Requirements

• Technical Expertise
• Hands-on skills
• Soft skills
• Problem solving

Equal Opportunity & EEO Statements

We’re committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.